Customer service professional dedicated to effective team dynamics and customer satisfaction.
Exceptional interpersonal communication
Excellent time management skills
Effective workflow management
Microsoft Outlook, Word and Excel
Spa Supervisor, 08/2015
to 03/2016 Bear Creek Mountain Resort – Macungie,
Cross-trained and mentored Spa Coordinators at front reception desk
Managed all corporate and group Spa reservations?
Scheduled staff shifts to cover peaks and lulls in weekly business plan
Maintained up-to-date knowledge of products and services offered
Effective and professional inter-departmental communications with areas such as accounting department, hotel management and corporate sales.
Lead Spa Coordinator; Spa Coordinator, 03/2013
to 08/2015 Bear Creek Mountain Resort – Macungie,
PA Initially hired and trained as Spa Coordinator and promoted to Lead Spa Coordinator. Duties included all daily tasks associated with busy front reception desk: answering phone calls and making guest reservations, checking guests in and out for scheduled services, retail product sales, inventory control, and daily accountability for all financial transactions. Lead position added responsibility of training all new Coordinators.
Co-Owner, Operator, 01/2008
to 11/2012 The Creamery at StoneCroft Farm – Macungie,
Developed business plan, marketing outlets and retail sales of dairy products
Developed local wholesale customer accounts
Managed all aspects of production, inventory, state inspections and customer relations as related to this business
to 05/2010 aunt daisy's – Emmaus,
Assisted owner in all aspects of operating a small furniture and home furnishings store. Ordering, inventory, design consultation, and client interactions were daily tasks. Additionally, attended wholesale trade shows for order placement including regional shows and the national Atlanta Gift Mart annually.
Bachelor of Science: Pre-Medicine/Biology,
1988 University of Wisconsin-Milwaukee - Milwaukee,
Associate of Applied Science: Vermont Institute for Artisan Cheese - South Burlington,
VT Certificate of Completion of Short Course