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spa director resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Medical Spa professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Stock Organization
  • Client Confidentiality
  • Employee Performance Evaluations
  • Customer Demographics
  • Inventory Control Processes
  • Protocol Management
  • Team Collaboration
  • Team Goals
  • Selling Techniques
  • Operational Efficiency
  • Bank Deposits
  • Compliance Requirements
  • Team Relationships
Work History
10/2018 to Current
Spa Director Hand & Stone Flower Mound, TX,
  • Certified and Trained on: Ulthera, HydraFacial MD, Cool Sculpting, Venus Freeze and Venus Viva, MicroNeedling, Sciton Lasers, Stem Cell Treatments, CO2, LHR, Vaginal Tightening, IPL
  • Lasers: Alma, Fotona, Venus, Candela, Excelo, EmSculpt, Halo, Sciton BBL, SylfirmX
  • EraClea, Obagi, Image, Skin Drink, Alastin, Jane Iredale
  • Chemical Peels: ViPeel, PRX-T33 Bio-Stimulator
  • Permanent Make-up Artist: powder brows and lip blushing
  • Administered payroll, accounting and purchasing.
  • Implemented successful updates to operations according to latest market trends and customer preferences.
  • Directed all day-to-day operations of busy location in Highland Village area.
  • Resolved customer issues promptly to build loyalty.
  • Recruited, hired and trained all new employees.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw operations by managing activities related to compliance training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
06/2017 to 10/2018
Patient Counselor/Sales Total Med Solutions City, STATE,
  • Meet with new and existing patients to develop plan of action re: weight loss and hormone replacement therapy, combined with body contouring
  • Follow up and maintain relationship with all patients, ensure patient satisfaction
  • Resolve any patient complaints or concerns
  • Liaison between patient/provider
  • Coordinate event (s) for Cool Sculpting and lead/manage sales portion (achieved $80K in committed revenue in 2 days)
  • Maintain monthly goals of $50-$60 K (Only in weight loss and Hormone therapy)
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
12/2014 to 06/2017
Assistant Spa Director/Professional Laser Technician The Med Spa Of Flower Mound City, STATE,
  • Organize and facilitate clinic events to maximize exposure
  • Manage Daily operations; Clinic flow and scheduling, Client satisfaction, Office/Medical supplies
  • Ensure proper training, education and motivation of Team Members
  • Provide treatments on Fotona, Venus Freeze, Venus Viva, Venus Versa, Cool Sculpting and Hydrafacial MD
  • Including LHR, Laser Vein Removal, 4D Facelift, Vaginal Tightening, Laser Peels, and Skin Tightening
  • New client image consultations; develop and sell client treatment plans
  • Maintain weekly/monthly sales logs and financial reports.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Sold products and additional services while rendering treatments to cross-promote other areas of practice.
06/2013 to 12/2014
Clinic Manager/Laser Tech Beverly Hills Rejuvenation Center City, STATE,
  • Provide treatments with Alma (IPL, Pixel, Laser Hair Reduction, Vein Removal), Excelo CO2 Fractional, Ulthera, HydraFacial, Micro Needle with Stem Cell, Fractora, Forma, and Body FX Cellulite Reduction
  • Provide Medical Grade Chemical peels-ViPeel, Cosmelan, Beta Lift
  • Recommend medical grade skin lines such as Revisions, IS Clinical, and EraClea
  • Manage Daily operations: Schedules, Clinic Flow, Relationships with Vendors, Medical supplies
  • Ensured company increased profitability from previous month/year
  • Took company to best year to date in July and August 2014
  • Reaching sales of $188K (Previous year was $139K)
  • Client Image Consultations, develop treatment plan based on client concerns and needs
  • Provided excellent customer service to high end clientele and maintained relationships.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Education
Expected in 06/2017 to to
PMU/Microblading Certified:
Art Institute of Permanent Cosmetics - Grapevine, TX,
GPA:
Expected in 06/2016 to to
Certified Professional Laser Technician :
National Laser Institute - Dallas, TX,
GPA:

Understand the science behind different laser platforms. Evaluated the client’s hair, skin, and Fitzpatrick level to be treated, and determined proper settings to safely and effectively treat them. Recognized contraindications before treatment began. Provided effective aesthetic laser treatments: Laser Hair Removal-Laser and IPL based modalities, Tattoo Removal, IPL photofacial, E-Matrix Cellulite Reduction Medical Grade Chemical Peels. Educated client on pre/post care instructions Assessed any adverse reactions to treatment.

Expected in 05/2004 to to
BBA: Business Administration/Marketing
University of North Texas - Denton, TX,
GPA:

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Resume Overview

School Attended

  • Art Institute of Permanent Cosmetics
  • National Laser Institute
  • University of North Texas

Job Titles Held:

  • Spa Director
  • Patient Counselor/Sales
  • Assistant Spa Director/Professional Laser Technician
  • Clinic Manager/Laser Tech

Degrees

  • PMU/Microblading Certified
  • Certified Professional Laser Technician
  • BBA

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