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Spa Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Eagerly seeking an opportunity to work while I attend online classes to regain my SC Massage License. Ft or PT. Flexible availability. Can work any day/afternoon/evening needed. Talented customer service team member well-versed in spa procedures and practices with over 10 years experience working in Day Spas, Hotel/Vacation Spas, and Chiropractic office. Adept at strengthening client/customer relationships to build loyalty and trust. Strong interpersonal and communication skills while maintaining professionalism and confidentiality. Articulate and well spoken. Contagious positive attitude. Can work efficiently in fast paced environment while keeping a calm and positive attitude. Dependable. Service oriented. While I am passionate about Massage Therapy and all its benefits, I would like to explore more options in addition to my massage career. Hoping to find a permanent position with a company that I can continue to grow and learn from.

Skills
  • Customer Service/clerical/reception
  • Organization and Time Management
  • Business correspondence
  • Client information database management
  • Understanding of body signals
  • Professional Ethics and Standards of Practice
  • Quality Inspection
  • Communication and active listening
  • Working collaboratively
  • Computer skills such as MS Office, client information database software, and appointment scheduling software,
Experience
02/2020 to 04/2020
Spa Associate Hand & Stone Bridgewater, NJ,
  • Greeted clients upon arrival, check in for scheduled appointments, guided them to designated waiting area and served beverages while they filled out necessary forms
  • Answered any/all questions about therapeutic services and explained in more detail of what to expect
  • Furthered my experience in Customer Service
  • Typed letters and corresponding emails as well as updating existing client information using specific software, while ensuring 100% confidentiality at all times
  • Promoted target merchandise while assisting guests in identifying products to meet their unique needs
  • Designed and set up displays of merchandise
  • Maintained product inventory
  • Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service
  • Gained better knowledge and importance of marketing and promoting business
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
09/2017 to 05/2018
Quality Inspector Trimas Corporation Tolleson, AZ,
  • Fold comforters while doing quality inspection
  • Inspected, tested and measured materials and products against specifications
  • Met daily minimum time requirements with packing and putting shipping labels on correct box in correct order
  • Learned how to work with others to complete each task successfully and on time
  • Notified supervisors about production problems and helped identify and correct concerns
  • Marked products with grades and accepted or rejected designations
  • Gained better problem solving skills, time management skills, and organizational skills
10/2014 to 07/2017
Massage Therapist & Spa Associate Dekalb Health Auburn, IN,
  • Answered phone calls, responded to emails, scheduled appointments and confirmation calls
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns
  • Worked with clients performing a variety of therapeutic massages, including Swedish, Reflexology, Neuromuscular Therapy, Deep Tissue and Hot Sone massage
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques
  • Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments
  • Pursued further massage training in Trigger Point Therapy.
  • Brought in high volume of referrals from satisfied massage clients
05/2012 to 09/2014
Massage Therapist Dekalb Health Huntington, IN,
  • After reviewing client forms, consulted with clients to assess physical condition, discussed health history to determine any contraindications, answered any questions, and gave clear instructions to ensure their knowledge of what to expect
  • Skillfully performed requested treatment including spa treatments, body wraps, scrubs, and a wide variety of massage modalities
  • Effectively guided clients in self-care techniques including stretching, physical activity, stress-reduction exercises while monitoring health progress
  • Made suggestions to plan for future visits, recommended products used and other services available to increase sales
  • Developed Individual Patient Plans (IPPs) with detailed medical health history, symptom lists, all services performed as well as documenting how client responded, to assess both short and long term needs
  • Coordinated with all other wellness experts and staff members while gaining knowledge of other services offered by attending regular self-care appointments
  • Attended all staff meetings and classes offered such as Ethics courses and one-on-one Hot Stone Massage training
  • Discussed body treatment needs and expectations with clients to create individualized treatment plans
  • Kept all treatment areas organized, stocked, and clean
12/2003 to 08/2005
Massage Therapist Sheehan Family Chiropractic City, STATE,
  • Interviewed patients to determine needs while assessing physical condition
  • Reviewed health history and all completed forms
  • Utilized instruments such as a vibracussor, low level infrared lamps, and heated massage chairs, to improve patient experience
  • Conversed with Chiropractors to choose appropriate treatment modality
  • Performed massages on patients accordingly prior to seeing doctor and educated them on correct therapeutic exercise techniques and health maintenance
  • Gained a deeper understanding of Chiropractic therapy while learning the benefits and importance of it by receiving personal individual care
Education and Training
Expected in 07/2015
Trigger Point Therapy: Massage Therapy CEU
Integrated Healthcare Institute - Online,
GPA:

Trigger point therapy involves the applied pressure to painful, sensitive areas in order to alleviate the pain on site and in other areas of the body. Massage and trigger point therapy are sometimes used together. Active trigger points can theoretically cause muscle pain that transfer or "refers" pain and tenderness in other parts of the body when the trigger point is pressed. I learned that this modality Is very much like Neuromuscular Therapy.

Expected in 2014
Ashiatsu Massage: Massage Therapy CEU
Asheville Massage School - Online,
GPA:

This course took on a unique approach to deep tissue massage using the therapist’s feet and hands. This method incorporates a variety of therapeutic massage techniques such as deep tissue, trigger point, active release, and myofascial release therapies, while learning how to build and use a bar system for the therapists to use balanced body mechanics.

Expected in 08/2010
Spa Treatments And Applications: Massage Therapy CEU
Greenville Technical College - Greer, SC,
GPA:

Continuing education class that provides practical experience in the application of spa treatments, therapeutic remedies, and body treatments.

Expected in 06/2005
Successful Massage Practice Management: Massage Therapy CEU
The Institute For Advanced Therapeutics, Inc - Online,
GPA:

Completed 50 hours of Continuing education in: Successful Massage Practice Management, Professional Ethics, Medical Language, Prevention of Medical Errors, Sports Massage, and Current Concepts in Diagnosis, Management, and Prevention of Neck Pain and Low Back Pain.

Expected in 12/2000
Neuromuscular Therapy And Deep Tissue Therapy: Massage Therapy Certification
Atlanta School of Massage - Atlanta, GA,
GPA:

Completed 720 hours in the Integrated Program. Learned a combination of several modalities including: Neuromuscular Therapy, Deep Tissue, Swedish massage, Connective Tissue, Cross Fiber, Shiatsu, Therapeutic Touch, and Polarity. Worked 100 hours at the school clinic.

Expected in 1999
Travel Agent Certification: Travel And Tourism
Putman Travel School - Greenville, SC,
GPA:

Completed classes in travel and tourism with a curriculum that covered national and worldwide air travel, cruises, lodging and accommodations, corporate travel, passports, and more.

Expected in 1998
GED:
Sullivan Center - Greenville, SC,
GPA:

Successfully completed classes and test to obtain my GED.

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Resume Overview

School Attended
  • Integrated Healthcare Institute
  • Asheville Massage School
  • Greenville Technical College
  • The Institute For Advanced Therapeutics, Inc
  • Atlanta School of Massage
  • Putman Travel School
  • Sullivan Center
Job Titles Held:
  • Spa Associate
  • Quality Inspector
  • Massage Therapist & Spa Associate
  • Massage Therapist
  • Massage Therapist
Degrees
  • Trigger Point Therapy
  • Ashiatsu Massage
  • Spa Treatments And Applications
  • Successful Massage Practice Management
  • Neuromuscular Therapy And Deep Tissue Therapy
  • Travel Agent Certification
  • GED