Talented Customer Service professional with a diverse career history of closing sales, increasing customer satisfaction and training junior sales professionals.
Skills
Subtle and effective sales skills
Professional demeanor
Flexible schedule
Customer-focused
Exceptional communication skills
Quick learner
Work History
03/2017 to Current
Spa AssociateHand & Stone Massage and Facial Spa – Troy, Michigan, United States
Lead new hires through training process.
Serve as a primary point of contact for members and guests for information on spa products and services.
Maintain a solid knowledge base of all spa products and services.
Create additional revenue through up-selling.
08/2016 to 02/2017
Customer Service SpecialistPeakbound Holdings Pty Ltd – Strawberry Hills, New South Wales, Australia
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Achieved sales goals and service performance requirements weekly.
Thrived in a complex, fast-paced and challenging call center environment.
Used active listening skills to provide top customer service while representing a major insurance company.
05/2009 to 01/2016
Shift ManagerStarbucks – Rochester, Michigan, United States
Conducted training process for new baristas.
Ensured of positive customer experiences.
Daily Cash Handling
Education
Current
Bachelor of Arts: International Relations Oakland University - Rochester Hills, Michigan
