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Spa Associate Resume Example

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SPA ASSOCIATE
Professional Summary
Talented Customer Service professional with a diverse career history of closing sales, increasing customer satisfaction and training junior sales professionals.
Skills
  • Subtle and effective sales skills
  • Professional demeanor
  • Flexible schedule
  • Customer-focused
  • Exceptional communication skills
  • Quick learner
Work History
03/2017 to Current
Spa AssociateHand & Stone Massage and Facial Spa – Troy, Michigan, United States
  • Lead new hires through training process. 
  • Serve as a primary point of contact for members and guests for information on spa products and services.
  • Maintain a solid knowledge base of all spa products and services.
  • Create additional revenue through up-selling. 
08/2016 to 02/2017
Customer Service SpecialistPeakbound Holdings Pty Ltd – Strawberry Hills, New South Wales, Australia
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved sales goals and service performance requirements weekly.
  • Thrived in a complex, fast-paced and challenging call center environment.
  • Used active listening skills to provide top customer service while representing a major insurance company. 
05/2009 to 01/2016
Shift ManagerStarbucks – Rochester, Michigan, United States
  • Conducted training process for new baristas.
  • Ensured of positive customer experiences.
  • Daily Cash Handling
Education
Current
Bachelor of Arts: International Relations
Oakland University - Rochester Hills, Michigan
  • National Political Science Honor Society Member
  • French Minor
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Resume Overview

Companies Worked For:

  • Hand & Stone Massage and Facial Spa
  • Peakbound Holdings Pty Ltd
  • Starbucks

School Attended

  • Oakland University

Job Titles Held:

  • Spa Associate
  • Customer Service Specialist
  • Shift Manager

Degrees

  • Bachelor of Arts : International Relations

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