Multifaceted technical career with 6-year track record of proven success and innovation. Client focused information technology professional with solid experience supporting software/ hardware systems and performing equipment upgrades within diverse industries. Dedicated, results-driven, highly motivated to leverage experience to excel to achieve desired outcomes. Highly skilled in configuring computer systems, setting up user accounts, solving hardware and software problems, implementing IT policies, and answering customer inquiries. Well organized and able to multi-task, to excel against demanding client expectations. Problem Diagnosis, Desktop Support, Customer Service, User Training/Support, Project Management, Network Security, Problem Solving, Technical Troubleshooting and Documentation.
|Systems Server 2000-2016/Exchange 2007-2016, SQL Server 2008-2016, Active Directory, Android, iOS devices, Windows Phones. Proficient with Dell, HP, Lenovo computers, laptops & tablets, HP PoE switches, HP ProLiant ServersCisco Switches, Ricoh printers, Seagate NAS. Software Windows 9X - Windows 10, MS Office 2000-2016, Office 365, VMware vSphere Software, various remote desktop support software - GoToMeeting, Open Voice, Salesforce, Adobe Acrobat Professional, Spiceworks helpdesk ticketing Software, ShoreTel Phone System, Made2Manage ERP System, DocuWare Filing System, HR - Payroll Paychex, ADP, Finance Department - Avalara, ID Card Badge Software, Watch Guard Antivirus, MobileIron Admin, Barracuda Spam & Firewall Software, Payment Processing Industry specific: EMV Semi-Integrated Solution, 1stPayGateway, 1stPayVault, 1stPayMaximzer, FirstFund, REST API, Recurring Payments, POS Solutions, Terminal Solutions, 1stPayMobile, Virtual Terminal, Hosted Payment form, 1stPaySecure, Tokenization, Encryption, Fraud Prevention Tools, PCI Compliance, Merchant Reporting, 1stPayInsight, ACH, Payment Processing Design, Project Plan, Project Management Plan.|
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