A gifted connector with people currently serving as my own general contractor for our total home renovation, I wish to leverage my technical consulting and entrepreneurial leadership skills to transition into the insurance claims adjuster sector.
Summary of Skills
Trusted relationship-builder
Persuasive communicator
Empathetic developer of people
Creative community networker
Organized, data-driven project manager
Proven technical consultant with superior computer skills
Experienced entrepreneurial start-up leader
Recent Work Experience
Solutions Consultant, 07/2016 to Current Pnc Financial Services Group, Inc. – Hermitage, PA,
Skillfully consulted with and winningly on-boarded dozens of banks & credit unions for wildly successful roll-outs of SilverCloud's two cloud-based, digital knowledge base solutions
Obsessed over client success by managing their projects and advocating for their needs attentively
Developed innovative recruiting, on-boarding, and organizational development protocols for new Customer Success team members
Lead Pastor, 07/2007 to 05/2016 Berry Plastics – Hattiesburg, MS,
At conception: led a startup team of eight persons that launched a new church now averaging 200 people in weekend attendance with a well-developed weekday small group network and a strong presence among local college students
Provided overall direction, leadership, and vision for the paid and volunteer staff, including the design & execution of position descriptions and job performance evaluation protocols (i.e., 360-reviews)
Provided high-quality presentations for large group and small group meetings
Identified, recruited, trained, and retained leaders of volunteer teams; empowered leaders of teams to multiply their leadership/teams
Provided life-coaching in everyday and in crisis/transitional situations
Networked with diverse community leaders to provide for the common good of the region
Teacher of French, 08/2002 to 07/2007 Newton North High School – City, STATE,
Provided inspirational, immersion-based language instruction to intermediate students of French, which included the regular articulation of and evaluation of unit goals and the creative design of an engaging curriculum, often employing web-based tools to aid in instruction
The only non-native speaker of the the five full-time French faculty, I served as the resident expert on French-speaking North Africa
Oversaw the popular 30-year-old exchange program with the École Massillon, in which American students spent the month of February in Paris home stays and French students spent the month of April in homes of Americans
Quality Assurance Engineer, 08/2000 to 07/2001 Comverse Technology – City, STATE,
Developed and executed testing protocols for voice-recognition software (in French & English) being deployed in cell phone technology
Created organizational infrastructure for warehousing testing protocols
Aided in the creation of evaluative tools for QA employee performance
Education
Certificate: TEFL, Expected in 2017 University of Toronto - Toronto, Ontario GPA:
Excelled in a 120-hour course (approx. 9 credit hours) focusing on theory, pedagogy, and best practices of Teaching English as a Foreign Language, with special focuses on classroom technology and teaching native Arabic-speakers
Master of Arts: Modern Foreign Language Education: French, Expected in 2004 Boston University - Boston, MA GPA:
Recipient of the prestigious Lisa Loeb Fellowship which underwrote unparalelled travel & study in Algeria, Morocco, Tunisia, and France
Top student in edagogical coursework at the Université Stendhal (Grenoble 3), France, with other teachers of French as a foreign language from across the globe
Bachelor of Arts: French Language & Literature, Expected in 1995 Baylor University - Waco, TX GPA:
Impactful contributor to university musical ensembles: Men's Glee Club, Golden Wave Band; officer in the Golden Wave Band
Volunteer of the year at a state residential facility for emotionally disturbed youth
Trainer of student leaders in an on-campus ministry
Earned FAA Pilot License: Single Engine Land
Personal Interests
Aviation: earned FAA Private Pilot License (Single Engine Land) at Norwood, MA airport (OWD) & participated in newly-established Baylor-TSTC (Texas State Technical College) Institute for Air Science under the direction of Dr. Max Shauck, pioneer of ethanol in aviation; instrument rating training done at TSTC Waco Airport (CNW)
Civic service: active on a collaborative city-YMCA board that oversees a drop-in youth center & skate park
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