Demonstrated success in diagnosing malfunctions, making targeted recommendations and answering customer questions. Results-driven and collaborative team player with a self-motivated mindset and an analytical approach. Multi-talented communication expert with 2 years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills. Self-motivated Communications Coordinator well-versed in supporting marketing initiatives and spearheading public relations efforts. Versatile professional committed to playing strategic role in addressing gaps and creating meaningful engagement alliances. In-depth knowledge of various social media channels. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skilled Mortgage Banker offering over 1 year of related experience. Successful at collaborating with borrowers, real estate agents and title representatives to manage a smooth and efficient closing process. Looking for a dynamic, fast-paced position with rocket mortgage.
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- Resolved customer account and billing problems.
- Made targeted product and service recommendations based on customer needs.
- Troubleshot customer devices and diagnosed malfunctions.
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
- Set up appointments for additional support.
- Streamlined processes in collaboration with department team members.
- Reduced case backlog by expediting resolutions.
- Decreased quality assurance issues by effectively maintaining confidential patient databases.
- Spearheaded corrective action initiatives to resolve root causes.
- Adhered to safety protocols in accordance with OSHA standards.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Interacted sensitively, effectively and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Focused and observant of individuals' verbal and non-verbal communication cues.
- Complied applications and paperwork and double-checked for accuracy.
- Approved loans that met specifications.
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Consistently produced one of lowest delinquency ratios while maintaining high property sales recovery percentage.
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Submitted applications to credit analysts.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Recognized as top employee for the month of august 2021 for outstanding performance and team contributions.
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School Attended
- Fraser High School
- Michigan State University
Job Titles Held:
- Solutions Consultant
- Verification Specialist
- Mortgage Loan Officer
Degrees
- High School Diploma
- Certification
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