Experienced solutions consultant with over 10 years experience in delivering enterprise level technology solutions, business process re-engineering engagements, and developing ERP integration solutions. Excellent customer facing abilities, with a keen ability to identify and anticipate customer needs. Fortune 500 account management, customer relationship, and consulting expertise. Core skills include: SQL Server Database Optimization test SaaS and Web Service Environments Microsoft Exchange and Active Directory Management Agile Development Methodologies Solution Development and Consulting Budgeting, Forecasting, & Planning Executive level Presentation and Communication Skills Staff Development & Management Cross-functional Leadership
Solutions Consultant01/2011 to CurrentWells Fargo BankSalt Lake City, Utah
Lead business process re-engineering and financial automation solutions, from consultative through design and implementation.
Perform business requirements gathering and provide on-site and remote product demonstrations, with emphasis on use of data and reports to drive increased visibility into business processes and drive business initiatives.
Creation of SOW and project documentation.
Provide expert level consultant for both internal and external partners.
Conduct business process reviews and provide current state and future analysis, with recommendations for process improvement.
Key accomplishments: As part of Solutions Sales team, achieved 30% new deal growth in year over year sales over 3 years Grew Wells Fargo invoice automation customers by 150% between 2013-2014 Implemented comprehensive invoice automation, payment, and receivables solutions for industry verticals such as healthcare, manufacturing, restaurant, automotive, and retail, greatly reducing manual processes and driving process efficiencies, achieving average reduced payments costs by 15%.
Received multiple Best Shot awards for outstanding partner and customer service.
Program Manager01/2006 to 01/2011Xerox CorporationSandy, Utah
Directed all operations of $3 million line of business developing enterprise data storage and retrieval services for Fortune 50 logistics company.
Extensive use of analytics and SQL queries to maximize database and web performance.
Responsible for P&L, revenue growth, account management, employee management, product design and delivery, and direct responsibility over project and systems managers, support personnel, and developers.
Directed two 24x7 mission critical data centers, with 99.9% uptime SLA's.
Drove new business development and technology platforms.
Key accomplishments: Achieved multiple President's Club awards Expanded business into Asia and Europe, growing revenue by 20% Led re-design of multiple imaging systems, automating key processes, and reducing retrieval times and down times Maintained uptime SLA for entire duration of service as program manager.
Technical Project Manager01/2002 to 01/2006Affiliated Computer Services ACSSandy, Utah
Managed project management activities for clients including Sprint, Alcoa, and Office Depot.
Drove development work on end to end A/P workflow systems to facilitate invoice automation and payment.
Interfaced with developers and clients to gather business requirements and define project scope.
Performed gap analysis for integration with customer ERP systems and process re-engineering.
Key accomplishments: Implemented new A/P workflow system including all training operations, network and program setups, migration of client system, and quality management.
Achieved profit margins of 20% in first month Designed automated production and quality tracking system which improved production efficiencies by 70% Implemented operational changes resulting in elimination of late payments for urgent invoices.
Information Systems Manager01/2001 to 01/2002S.J. Quinney Law Library, University of UtahSalt Lake City, Utah
Managed all operations of library information systems.
Responsibility for budget and forecasting, inventory management, and systems design.
Optimization and monitoring of local network traffic, servers, switches, and routers.
Key accomplishments: Increased Citrix server application response rate from 75% to 99%, greatly reducing downtime for users Designed and implemented network firewall security system.
Responsible for budget planning and analysis, as well as system integrity analysis Developed new inventory tracking system, improving accuracy of current inventory and budget forecasting effectiveness.
Education and Training
Master of Business Administration2005UNIVERSITY OF UTAHSalt Lake City, Utah
Bachelor of Science: Management Information Systems2000BRIGHAM YOUNG UNIVERSITYProvo, UtahManagement Information Systems
account management, A/P, automation, automotive, budget planning and analysis, budget, business process, business processes, business process re-engineering, Citrix, consultant, client, clients, customer service, database, delivery, product design, documentation, driving, ERP, financial, firewall, forecasting, imaging, information systems, inventory management, inventory, logistics, employee management, Office, migration, enterprise, network, new business development, Optimization, personnel, process re-engineering, process improvement, processes, profit, project management, quality, quality management, requirements gathering, retail, routers, Sales, servers, SLA, SQL, switches, systems design, workflow