Solution Architect resume example with 17 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Results driven software architect offering nearly 15 years of consulting experience in the field of subscription and billing solutions across different businesses like Telecom, ISP, IPTV, Satellite Radio in USA, India and Australia. Specialized in Oracle BRM product for designing custom solutions, integrating, and upgrading.

Core Competencies
  • Strong analytical and troubleshooting skills
  • Programming and design skills
  • Quick learner & Result oriented
  • System integrations
  • Project scoping and effort estimation
  • Pre-sales and PoC activites for RFPs
  • Team player as well as individual contributor
  • Work in cross functional teams environment
  • Leadership & mentoring
  • OSS/BSS technical SME
  • Waterfall and Agile-Scrum development methods
  • Requirements gathering and mapping
  • Large scale systems exposure
  • Software performance optimizations
  • Good written and verbal communication skills
  • Process improvement
Technical Qualifications
  • Extensive experience in Subscription & Billing domain with Oracle BRM (v7.5 to v6.5) product
  • Touched various BRM modules such as Customer Management, Real Time Rating & Discounting, Pricing Configuration, Subscription Management, Billing & Invoicing, Payments & A/R, G/L, Adjustments, Provisioning, Channel Framework, Collections
  • Hands on with policy code customization, custom FM opcodes, custom DMs, multi-threaded apps using BRM's MTA framework, reporting with SQL scripting, PCM memory management, PCM C/Java/Perl APIs
  • Product configuration and performance optimizations
  • Interfaces to 3rd party systems like Vertex and Paymentech
Professional Experience
Solution Architect, 02/2010 - Current
Amdocs El Dorado Hills, CA,

Client: SiriusXM Radio, Inc.
Responsible for business requirements analysis, engage with different functional teams to hash out the FRD details, effort estimation, writing detailed designs, coding, reviews, follow complete SDLC including supporting QA and production deployment of BAU life-cycle projects/enhancements on heavily customized and complex BRM 7.5 billing/subscription platform supporting nearly 35 million SIO. Depending upon the project either it ends up in Agile or Waterfall implementation method. Some of the projects worked on are mentioned below.

Process Improvements for BAU:

Analyse and work on regular basis to improve the system implementation process and performance by the means of introducing unit testing framework like JUnit or custom in-house scripting tools to regression test the system, extensive code reviews, automated static code analysis and memory management tools, A v/s B validation method implementation etc.

eBill Payment Method and Refunds Processing Implementation:

Designed and implemented a custom solution for refunds process of SiriusXM to replace the OOB BRM feature pin_refund to cope up with the large volume and overcome performance hurdle. Introduced a new payment method eBill as part of the digital enterprise initiative. Worked with business layer, different functional teams and system integration partners like Fidelis, Paymentch etc.. to hash out the requirements and integrate the solution.

BRM 7.5 Upgrade and XM Migration:

Upon merger of Sirius and XM, subscription systems were merged that involved upgrading the BRM product as well to v7.5. A massive project with impact across the organization. Involved in design and analysis with various functional teams to carry out successful merging of the XM business logic with Sirius and call out the technical details required for upgrading the system version to 7.5. Implemented a dev based A v/s B validation of the systems using extensive SQL scripting to mitigate the production issues for scale of this project.

Collections, Write-offs and Write-off Reversals:

With heavy custom BRM solution at SiriusXM, implementing collections and write-off reversals had it's own challenges from business requirements to blind spots impacting customers. Worked in agile mode with each use-case as a story, fetch flavors of the accounts and work on the solution based on diagnosis for each use-case.

Video Service, CC Updater w/ Paymentech, Incremental Services Provisioning to CA, Account Consolidation & Service Continuity, Pricing Product Catalog changes etc. are few of the many such medium to large scale projects worked on.

Senior System Analyst, 05/2009 - 02/2010
Steris Corporation Winston Salem, NC,

Client: Atria Convergence Technologies & Tikona Digital Networks
Resolved high stake business crucial IPTV provisioning interface and trouble ticketing issues with 100% success rate. Prepare technical proposals for fresh implementation of BRM v7.3.1, OSM, ASAP & TT.
Implemented circle wise billing segmentation, migration of accounts to relevant circle v/s billing segments, loyalty program and multiple invoices formatting for hierarchical accounts for this Wi-Max service provider.

Senior Software Engineer, 10/2006 - 05/2009
Intel Corp. Chicago, IL,

Client: Telstra BigPond
Billing consultant for BigPond Lifecycle and Optimization team supporting the system of over 3 million SIO. Developed various tools like on-demand sync internet services on Infranet v6.7FP1 with LDAP using Channel Framework, bulk reset, and processing of channel events, capturing average latency and reporting on the provisioning events. Technical contribution to few sub-projects like payments filtering, bill comparison, NRC reconciliation of BigPond Transformation from Infranet to Kenan system.
Client: Wi-Tribe
Led a team and mentored fellow engineers to design and implement Wi-Max data service (Prepaid/Postpaid) on BRM v7.3.1 for this greenfield operator with various customizations across different modules of the product like rating through RADIUS manager, service provisioning, billing and invoicing.

Software Engineer to Assistant Manager, 10/2004 - 10/2006
YOU Telecom India Pvt. Ltd. City, STATE,

Started as a billing developer to implement Infranet upgrade from v6.2 to v6.5, new services like Games on Demand (YOU Play), IP Phone (YOU Phone) and integration of Infranet with custom CRM system that lead to promotions through the hierarchy as Assistant Manager to lead designs, mentor the team and provide BSS (Infranet)/OSS (MetaSolv) support for the ISP.

Project Trainee, 12/2003 - 05/2004
Gujarat State Financial Corporation City, STATE,

An academic training program that involved writing SQL scripts for migrating the data from Oracle 8 to 8i database of the organization's ERP system.

Academic Background
Bachelor of Engineering: Computer Science, Expected in 2004
Dharmsinh Desai Institute of Technology - Nadiad,

Graduated with First Class

Technology Exposure
  • BSS Software: Oracle BRM (Portal Infranet) v7.5 to v6.5
  • Programming & Scripting: C, Perl, Python, Shell, SQL, XML, Java, Drools
  • Database: Oracle, LDAP, MySQL, MS SQL Server
  • Version Control: CVS, GIT & BitBucket
  • Automated Testing: JUnit, CruiseControl Build Suite
  • Architecture Diagrams: MS Visio, Enterprise Architect
  • Memory Management & Debugging: Purify, Valgrind, gdb, dbx
  • Static Code Analysis: Klocwork, lint
  • Code Coverage & Profiling: Gcov
  • Other Softwares: TOAD, LDAP browser, Quality Center, JIRA, Confluence, SharePoint

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Resume Overview

School Attended

  • Dharmsinh Desai Institute of Technology

Job Titles Held:

  • Solution Architect
  • Senior System Analyst
  • Senior Software Engineer
  • Software Engineer to Assistant Manager
  • Project Trainee


  • Bachelor of Engineering

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