Software Quality Assurance Tester resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Sharp professional offers positive, supportive assistance to teammates and customers. Engaging, upbeat personality coupled with IT and customer service skills.

  • Customer Service
  • CRM Software
  • Data Entry and Maintenance
  • Software Development Life Cycle
  • Software Development Tools: JIRA
  • Organized and Detail-Oriented
  • Collaborative Team Player
  • Strong Problem Solver
  • Verbal and Written Communication
  • Time Management and Prioritization
Software Quality Assurance Tester, 05/2018 to Current
SaicSunnyvale, CA,
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Completed unit and regression tests on software and individual modules.
  • Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
  • Documented, triaged and managed defects in Jira and worked with developers to facilitate timely resolutions.
  • Monitored and facilitated bug resolutions to optimize software.
  • Designed and updated test cases to complete consistent manual tests.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
  • Worked with Agile methodology to accomplish project milestones and meet demanding timelines.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Documented identified defects using Jira and helped developers complete further testing and resolve issues.
  • Communicated with business analysts and developers regarding defects and UAT issues and implemented effective solutions.
  • Used Microsoft Office and Google Drive tools to document project features, capabilities and requirements.
  • Developed and wrote concise how to guides, user manuals, training materials.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Customer Service Representative, 09/2014 to 05/2018
Rollins, IncSaint Petersburg, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Managed customer account details in custom CRM.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
Tutor, 09/2013 to 09/2014
State Of ColoradoDenver, CO,
  • Assisted students in finding useful study methods to enhance academic performance.
  • Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.
  • Met with students to clarify and review concepts taught in class and solve specific problems.
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Worked closely with students to help develop math and essay writing skills.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
  • Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
  • Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Maintained records of students assessment results, progress, feedback and school performance.
  • Created and implemented individual lesson plans based on student learning styles.
Education and Training
Bachelor of Arts: Humanities, Expected in 05/2013
California State University - Sacramento - Sacramento, CA,

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Resume Overview

School Attended

  • California State University - Sacramento

Job Titles Held:

  • Software Quality Assurance Tester
  • Customer Service Representative
  • Tutor


  • Bachelor of Arts

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