Software Quality Assurance Tester Resume Sample

Jessica Claire

, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com

Summary

Sharp professional offers positive, supportive assistance to teammates and customers. Engaging, upbeat personality coupled with IT and customer service skills.

Skills

Customer Service
CRM Software
Data Entry and Maintenance
Software Development Life Cycle
Software Development Tools: JIRA

Organized and Detail-Oriented
Collaborative Team Player
Strong Problem Solver
Verbal and Written Communication
Time Management and Prioritization

Experience

Software Quality Assurance Tester, 05/2018 to Current
Saic – Sunnyvale, CA

Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
Completed unit and regression tests on software and individual modules.
Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
Documented, triaged and managed defects in Jira and worked with developers to facilitate timely resolutions.
Monitored and facilitated bug resolutions to optimize software.
Designed and updated test cases to complete consistent manual tests.
Updated software documentation and user guides to align with current features and comply with best-practice standards.
Worked with Agile methodology to accomplish project milestones and meet demanding timelines.
Met project scope and delivery dates by planning optimal testing schedules.
Documented identified defects using Jira and helped developers complete further testing and resolve issues.
Communicated with business analysts and developers regarding defects and UAT issues and implemented effective solutions.
Used Microsoft Office and Google Drive tools to document project features, capabilities and requirements.
Developed and wrote concise how to guides, user manuals, training materials.
Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.

Customer Service Representative, 09/2014 to 05/2018
Rollins, Inc – Saint Petersburg, FL

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Made outbound calls to obtain account information.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Managed customer account details in custom CRM.
Relayed customer feedback to cross-functional teams to improve products and services.
Mentored new employees on procedures and policies to maximize team performance.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Exceeded company productivity standards on consistent basis.

Tutor, 09/2013 to 09/2014
State Of Colorado – Denver, CO

Assisted students in finding useful study methods to enhance academic performance.
Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
Conducted study exercises to help student pass class exam or improve scores on standardized tests.
Utilized listening and questioning strategies to diagnose student needs and monitor progress.
Met with students to clarify and review concepts taught in class and solve specific problems.
Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Prepared for tutoring appointments by learning about key topics and planning out structured activities.
Worked closely with students to help develop math and essay writing skills.
Helped students review and understand previous lessons to make connection with new lesson.
Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Utilized positive reinforcement techniques to encourage and motivate students.
Maintained records of students assessment results, progress, feedback and school performance.
Created and implemented individual lesson plans based on student learning styles.

Education and Training

Bachelor of Arts: Humanities, Expected in 05/2013
California State University - Sacramento - Sacramento, CA

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Resume Overview

School Attended

California State University - Sacramento

Job Titles Held:

Software Quality Assurance Tester
Customer Service Representative
Tutor

Degrees

Bachelor of Arts

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