Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Outstanding interpersonal and communication skills, verbal and written. Bilingual –English and French. Detail-oriented, focused, organized and adept at multitasking. Proactive troubleshooter able to identify problems and implement solutions. Forte for appeasing distressed customers. Computer skills include Word, Excel, and Internet savvy.
Responded to inquiries, requests, and complaints from guests politely.
Celebrated with players on winning jackpots in games.
Paced all over the assigned area to promote and maintain guest satisfaction.
Watched, monitored, and reported dubious activities of guests, players, and coworkers.
Assisted in troubleshooting of minor faults and defects in slot machines.
Handled cash-wallets and monetary transactions including paying out jackpot money and delivering checks.
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