New College Graduate with demonstrated technical skills and experience including computer programming, cyber security, and general IT desktop support. Excels in Java application development and the implementation of Algorithms. Possesses and demonstrates leadership skills including team organization, technical writing, and oral presentations.
Proficient in Java and C
DOE Q Cleared
Requirements analysis and design phases
Management and Leadership Skills
Bachelor of Science : Computer Science, 2016The University of New Mexico － Albuquerque, NM, United States
Minor in Management
Coursework in Artificial Intelligence, Algorithm Design and Implementation, Software Development, Design of Large Programs, Operating Systems, Mobile Applications.
Graduated Cum Laude
Recipient of VanDyke Scholarship for excellence in Data Organization Class for being one of the top 10 performing students.
Implemented path finding algorithm on a project in the Design of Large Programs class, accomplishing the goal and winning 1st place in a 4 week class wide competition.
Organized a team of 4 as Project Lead for an Operations Management final project and lead the presentation earning the highest grade in the class on the project.
Implemented and trained team of 6 on new software for radio station improving efficiency for the task by 15%.
SIP Technical Intern June 2015 to CurrentSandia National Labs － Albuquerque, NM
Managed Antivirus Software including resolution of cyber security threats.
Monitored and Reported Incidents with security significance.
Sole manager of tool which records and analyzes network information. This information is used throughout Sandia Labs and even used for reports to Washington DC.
Assisted in the maintenance of the Network Disconnect process including debugging and implementing new functions and code.
On-Air Talent March 2012 to April 2015Static Radio － Albuquerque, NM
Developed a radio show to provide relevant content on a daily basis
Maintained Software systems responsible for incorporation and variation of musical content.
Produced live radio shows involving answering calls, operation of sound board, and communication with the host and and in-house guests to the show.
Produced advertisements and promotional material to be aired on radio including voice work, selecting music, developing a script, and communicating with customer about expectations.
Retention Specialist June 2010 to January 2012T-Mobile Inc － Albuquerque, NM
Managed customer complaints and prevented account cancellations by utilizing tools to resolve issues.
Resolved technical problems through troubleshooting and training customers on how to use devices.
Managed a team of 20 individuals on a interim basis providing feedback and coaching to improve performance and adherence to company metrics.
Managed personal metrics including length of call, customer satisfaction rate, and rate of cancellation.