Highly accomplished, results-oriented manager with more than 20 years of leadership experience. Exceptional communicator providing clear direction and expectations, ongoing coaching, and a collaborative team environment. Ability to train, develop, and motivate a high performing team of store managers and sales professionals ensuring profitable growth, operational excellence, and unparalleled customer service.
Manage daily showroom operations, drive sales, ensure visual standards are being met, check status of any unresolved customer service issues, and handle accounts payable/receivable. Monitor all aspects of location profitability through analysis of P&L, income statement, and expense summary. Supervise sales team, office staff, visual design coordinator, and maintenance associates. Conduct weekly sales meetings as well as weekly individual touch bases. Oversee and assist sales team with weekly/monthly account analysis. Train and develop each team member in specific areas of responsibility. Perform mid-year and annual performance appraisals. Conduct outreach within the community and organize all in-store events. Build and maintain relationships with designers as well as retail customers. Maintain vendor relations and schedule in-store demonstrations. Ensure complete customer
satisfaction and a gracious customer experience representative of a luxury brand.
•Consistently meet or exceed monthly sales goals which include a 56% comp increase and a 48% increase over plan in 2013
•Establish and train new receiving company to ensure location profitability and customer satisfaction
•Increase end user business by 95% over previous year through targeted outreach and marketing efforts in 2013
•One of two managers selected to participate in an ongoing product analysis and strategy program headed by executive merchandising team
•Successfully manage location expenses by eliminating all unnecessary spending
•Create a positive and productive work environment by providing partnership and clear communication on a daily basis
Assistant Manager 2000 - 2001. Co-Manager 2001 - 2002. Location Manager 2002 - 2007. Additional responsibilities and titles, including New Store Opening Manager and Training Store Manager. On-going supervision of 3 sales managers and 12+ sales associates within location. Travel within the US to assist with all aspects of new store openings including hiring temporary staff for set-up, creating and adhering to new store opening schedule, identifying tasks and directing laborers accordingly, reporting all building/code issues to executive office, working with contractors to ensure completion of punch list, and conducting all staff/management training prior to opening. Serve as a point person post opening and provide ongoing operational support and training to all team members and managers.
•Consistently exceed sales goal for store with $3M in annual revenue resulting in top 10 volume ranking within company
•Travel throughout district to launch new store openings, ensure visual merchandising standards, and compliance with corporate directives
•Serve on team responsible for creation and roll-out of new hire orientation program for all retail stores
•Provide training and development for several co-managers and sales associates who have subsequently been promoted to higher levels of responsibility
•Receive multiple awards for outperforming district and company in all statistical standards
Provide support with retail sales and design consulting. Communicate with interior designer regarding new projects and installations. Coordinate furniture delivery with clients and vendors. Travel to clients home to assist with installations. Follow up on completion of projects. Process furniture orders and obtain order confirmations. Monitor client billing, daily bank deposits, and sales reporting.
•Assist with renovation and re-launch of premier Greensboro restaurant
•Help designer develop private furniture label
•Provide merchandising recommendations based on regular attendance of High Point Furniture Market
Conduct daily operations and provide scheduling for 6 employees and two locations. Maintain relationships with vendors and place replenishment orders based on sell through. Oversee store opening/closing procedures and cash flow. Address and resolve customer issues in a timely manner. Oversee all accounting and run all sales reports.
•Increase sales volume through effective direct mail and print advertising campaigns
•Initiate participation in local art shows as well as in-store trunk shows for emerging artists
Windows-based Microsoft Word, Excel, Outlook, and Internet
Additional Leadership Training:
Oz Principle Certification
Crucial Conversations Certification
SMART Principle Certification
Coaching in the Moment Certification
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