servicenow consultant resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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PROFESSIONAL PROFILE
Seeking for ServiceNow Business analyst / System Administrator position and promoting my experience in Requirement gathering & effort scoping, Product Implementation & development, Production support and system upgrades. I am highly adaptable to changing business requirements and specifications.
Work History
ServiceNow Consultant, 03/2017 to Current Deloitte – Rosslyn, OH,
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Participate in all Agile methodology ceremonies.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Conducted interviews with key business users to collect information on business processes and user requirements.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Reported upgrade requests and assisted in prioritizing implementations.
Collaborates with Product Owners to participate in refinement, grooming and prioritization of product and team backlogs.
Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Gained customer acceptance by demonstrating cost reductions and operations improvements.
Active participant in all Scrum meetings including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming and Release Planning.
Servicenow Business Analyst /QA, 07/2016 to 03/2017 Ecr Software Corporation – Boone, NC,
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Conducted interviews with key business users to collect information on business processes and user requirements.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
Created use case scenarios and documented workflow and business process.
Assisted in facilitating the solution selection in the decision making process and provided necessary information to enable the business to make an informed decision.
Performed feasibility, adaptability study and risk analysis to identify the business critical areas from user perspective.
Involved in preparing Process Flow Diagram and other UML Diagrams using MS Visio
Designed and developed project templates based on Software Development Life Cycle SDLC Methodology.
Worked closely with the stakeholders and the development team through the end to end of Asset Management development lifecycle
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Conduct UAT testing with business Owners / system users.
Developed test plan and followed Agile testing methodology for every release of application.
Actively resolved technical as well as non-technical issues during test execution
Quality Assurance Tester, 03/2013 to 06/2016 Middle River Aircraft System – City, STATE,
Evaluated function, performance and design compliance of every product against design standards and customer needs.
Kept scripts and test cases updated with current requirements.
Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Utilized Agile software development methods to increase team efficiency by 90%.
Incorporated delivery requirements into planning of testing schedules.
Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
Conducted in-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Operated under Agile and Scrum frameworks to complete releases every 2wks and well-organized sprints.
Attended the daily Bug review meetings, weekly status meetings, walkthrough meetings and interacted with Business Analysts and Developers to resolve Defects.
Participated and initiated team meetings on a regular basis and involved in active discussion in order to improve the testing quality through piloting new processes.
Performed Defect reporting, Analyzing and Tracking using JIRA.
Certifications
ITIL V4 FOUNDATION. (In progress)
LPIC 1
SECURITY +
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Education
Associate of Arts: Business Management, Expected in 07/2000 to Chabot College - Hayward, CA GPA:
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