Service Specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Positive, friendly and efficient Pest control Field Specialist, with over 35 years of experience in the industry, highly adaptable to addressing diverse customer needs, with proven history of building trust with customers to resolve concerns and maintain long term loyalty, skilled sharing my knowledge with colleagues, with expertise mentoring and training new staff, eager to enhance my skills in the ever changing industry, and eager to learn new skills to strengthen my value to my employers and proficiency on the field, office and at home, and to share for building relationships, cultivating partnerships,and growing businesses.

  • Adaptive team player
  • Pest Control industry regulations knowledge
  • Conflict mediation
  • System implementation
  • Courteous demeanor
  • Materials transport
  • Quality control
  • Project management abilities
  • Technologically savvy
  • Route management
  • High-energy attitude
  • Bilingual English/Spanish
  • Senior leadership support
  • Problem-solving abilities
  • Customer relations
  • Schedule mastery
06/2010 to Current
Service Specialist Ecolab Inc. Norfolk, VA,

Responsible of delivering pest control services in mostly commercial accounts, managing my route daily in a manner that will consolidate locations geographically, resulting in minimum drive times from site to site, assuring monthly work completion, responding to unexpected calls in a timely manner,and looking for opportunities for possible job leads, or sales; meeting client's expectations using effective methods for proven solutions, while adhering to follow regulating entities policies such as, federal,state, municipal, or third party auditors, safe handling of products on job sites,and transportation, maintaining public safety and discretion, creating low impact to the environment by utilizing implemented pest management specific for each different location according to their needs, assisting with providing solutions they can use to change their culture, benefiting client's brands, public, environment and our company by effective communication; progressively seeking challenges that will enhance my present skills for personal and professional growth that will enable me to share with my colleagues, while meeting required continuing education for the industry standards.

04/1997 to 03/2010
Field Representative Honeywell Fernway, PA,

SPCB Branch I Field Representative

Branch II and III Applicator

Managed and supervised crew performing structural fumigations, pest control, termite treatments, and carpentry removal and repairs.

Experienced in small and large scale multi-unit fumigations (Industrial,Commercial,Residential)

Handling and transportation of lethal fumigants,chemicals,and materials,introduction,monitoring,aeration,and clearing of spaces being fumigated.

Treated or repaired,using latest technical tools,power tools,machinery and safety equipment.

Responsible for securing premises,collecting payments,keys to properties and disclaimer forms.

Provided immediate and efficient customer complaint resolution and provided courtesy calls before problems escalated to more serious situations.

Recipient of Class C CDL with Hazardous Endorsement.

No moving violations within a 10 year period continuing to observe worker,public and road safety requirements.

Responsible for training new employees in safety practices and effective methods of task completion.

Successfully passed all random and stealth inspections by the Agriculture Department.

01/1992 to 03/1997
Field Representative Honeywell Forest Park, OH,

Performed structural fumigations throughout Southern California, Santa Barbara, Ventura, Riverside,San Bernardino, Los Angeles, Orange, Imperial, and San Diego Counties.

Supervised crew and met daily route completion of up 5 to 8 different jobs.

Ensured all necessary city, county, police and fire permits, notices of intent, and regulations were being adhered to and followed, as well as products used labels and mandated Federal Laws.

Observed and followed all ordinances and regulations to safely perform job requirements.

Emphasized employee,property,road and job safety.

Organized jobs into several different daily routes.

Assisted crews on large scale jobs requiring daily completion deadlines thus maintaining a highly productive pace of accomplishments

Mediated with prime contractors on company's behalf.

Education and Training
Expected in 06/1986
High School Diploma:
Anaheim High School - Anaheim, CA
Expected in 03/2013
Food Plant Pest Management: Food Plant Pest Management
Purdue University - North Central - Westville, IN
Expected in 11/2011
Introduction To Urban And Industrial IPM: Introduction To Urban And Industrial IPM
Purdue University - North Central - Westville, IN
Expected in 09/2014
Food Processing Sanitation/Hygiene: Food Processing Sanitation/Hygiene
AIB International - ,
Expected in 12/2015
: Leadership
Discovery Coaching And Seminars - Pomona, CA,
Expected in 02/2011
: Pesticide Applicator Training Course
Chrysalis Education And Consulting Service - Amarillo, TX,
Expected in 05/2012
: Rentokil NAPC Training Assistant Certification C
Rentokil - ,

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Resume Overview

School Attended

  • Anaheim High School
  • Purdue University - North Central
  • Purdue University - North Central
  • AIB International
  • Discovery Coaching And Seminars
  • Chrysalis Education And Consulting Service
  • Rentokil

Job Titles Held:

  • Service Specialist
  • Field Representative
  • Field Representative


  • High School Diploma
  • Food Plant Pest Management
  • Introduction To Urban And Industrial IPM
  • Food Processing Sanitation/Hygiene

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