Motivated skilled with over 10 years of experience in team technology . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Versatile Service Desk Agent with Information technology and dedication to learning more towards providing exceptional customer service. Resolved user service requests during previous year and achieved 80% satisfaction rate. Excellent communications skills and attention to detail enabled superior results.
Master Information System cyber security certificate
Remote Access Software
Global Information Technology Certified Ethical Hacker (CEH) gradu ate certificate.
CompTIA A+ Technician
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