Resourceful experienced Desktop support skilled with over 10 years of experience in adaptive technology . Excellent reputation for resolving call problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Versatile Service Desk Agent with Information technology and dedication to learning more towards providing exceptional customer service. Deployed end user service requests during previous year and achieved 80% satisfaction rate. Maintain communications skills and attention to detail enabled superior results. Proficient Desktop Support Analyst familiar with both Windows and Apple desktops. Good troubleshooting and diagnostic abilities paired with experience in hardware updates, software patching and device configuration. Desiring a long-term position with room for career growth.
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