Service Desk Analyst resume example with 12+ years of experience
Self-motivated computer security professional with significant skill in team-building and leading high-performance groups to drive positive results. Pleasant personality coupled with logic & critical thinking expert, dedicated to creating organizations with a focus on risk mitigation and management in Information Security Analyst position.
Credits Earned: 149 Semester hours
Organizations: "Alpha Phi Alpha" Fraternity Inc.
- Certified COMPTIA Security+ CE
- Presentations and relationship building
- Equipment maintenance and repair
- Customer engagement and support
- Government sites monitoring
- Research and trend analysis
- Cyber Information Systems
- DoD information networks
- Planning and organization
- Teamwork / Collaboration
- Intelligence evaluation
- Regulatory compliance
- Tracking and reporting
- Account maintenance
- Information Security
- Network Security
West Palm Beach, FL, 07/2018 - Current
1500 E. Bannister Rd.
Kansas City, MO 64131 United States
Salary : 49,400 USD Per Year
H&W: $4.11 x hrs; 57,948 USD Per Year
Start date: 01/16/2019 - Ongoing; EVERY PAY PERIOD
Hours per week : 40
INFORMATION TECHNOLOGY SPECIALIST SERVICE DESK ANALYST
Supervisor/Lead: Mr. Mitz Acasio - (785) 307-0372
Okay to contact Supervisor: Yes
Strategic Data Systems/Service Desk Analyst/1 year 3 months
- Created 81.4% Net Average in First Call Resolutions assisting Marine Core Enterprise Network(MCEN) by analyzing data, communicating customer concerns, advising management on system applications and OS platform customizations
- Tackling network problems relating to hardware, software, web links, electronic mail, session, presentation, and PKI authentication by deploying policies/procedures
- Managing Print Servers, Dynamic Host Configuration Protocol, Domain Name System, LAN, WAN and File Share services. Fix customer issues
- Overcoming pulse secure issues by troubleshooting remote corporate employees network connectivity. Produce Tier II - III results by Tier 1 accomplishment
- Differentiating tickets by real-time and historical analysis. Produce results by designing and implementing new procedures
- Executing remote or onsite support to 16-24 end users in 8 hour shifts by email, phone and desktop assistance
- Scaling top 7 of 124 Service Desk Analyst
City, STATE, 02/2009 - Current
1600 Spearhead Division Ave.
Fort Knox, KY 40122 United States
Salary : $16,204.32 USD Per Year
Hours per week : 24+
SIGNAL SUPPORT SYSTEMS IT SPECIALIST
Supervisor: SSG Medina (813) 270-5713
Okay to contact Supervisor: Contact employee prospect first
US Army/Signal Support Systems Specialist/10 years
- Established senior leadership by Sgt/E5 promotion. Demonstrates technical standard operating procedures (SOPs) by maintaining acquired hardware and developing software/communications documentation. Supervisor and coach
- Communicates information effectively to maintain organization's interactive and traditional language. Re-engineers cellular and data service by administering over 120 weekly work order documents
- Monitor and maintains current radio/data technologies by preventive maintenance procedures. Takes into account nature of information and audience during presentations
- Increases client completions as project scope of works (SOWs) by utilizing Microsoft Excel, Office, Remedy, or share-drive availability. Negotiates determination of government cost estimates
- Improves technical guidance and develop task lists by testing and aligning mechanical and electrical principles. Documents customer service requirements
- Listens to customers by analyzing technical requirements and advocating enterprise standards, guidelines, security policies/procedures
- Meet deadlines and requirements on system deployments by validating necessary line installations, wiring techniques, modifications, and re-imaging
- Transforms Tier II administration by Tier 1 decision making. Produce results by designing and implementing new procedures
- Leads by regional project level. Leads conference calls
City, STATE, 01/2018 - 07/2018
4400 Cox Road
Glen Allen, VA 23060 United States
Salary : $35,776.00 USD Per Year
Hours per week : 40
DESKTOP SUPPORT FIELD SERVICES IT SPECIALIST
Supervisor: Sean Torres - (619)-757-1646
Okay to contact Supervisor: Contact employee prospect first
Apex Systems Inc/Desktop Support Field Service Technician/6 months
- Procured Department of Defense (DOD) travels and spearheaded Navy-Marine Corps Intranet (NMCI) Tier II environments
- Managed and upgraded computers by handled deployments, ghost machines, and out-of-date networks
- Assembled and installed devices by deployed laptops, microcomputers, workstations and external equipment
- Produced results by newly designed and implemented procedures
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Resume Overview
School Attended
- Morris College
Job Titles Held:
- Service Desk Analyst
- Signal Support Systems IT Specialist
- Desktop Support Field Service Technician
Degrees
- Bachelor of Science
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