Resourceful experienced computer support skilled with over 10 years of experience in adaptive technology . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Versatile Service Desk Agent with Information technology and dedication to learning more towards providing exceptional customer service. Resolved user service requests during previous year and achieved 80% satisfaction rate. Excellent communications skills and attention to detail enabled superior results. Resourceful Service with exceptional insight and knowledge of Microsoft application and remote tech support. Offering over 10 years of experience providing expert-level support to users within any demographic. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Enterprise Resource Planning (ERP)
Remote Access Software
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