service desk analyst resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Service Desk Agent with 1 years of inside and field experience analyzing and solving challenging IT issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathizing with and support stressed-out clients.
Skills
Remote Technical Support
Client Relations
Account Management
Performance Assessment
Documentation
Virus Protection
Information Security
Report Preparation
Emergency Service Coordination
Problem-Solving
Delivery Management
Service Schedule Coordination
Incident Management
Hardware Evaluations
Organizational Skills
Component Replacement
Application Support
Technical Troubleshooting
Teamwork and Collaboration
Equipment Repair
Software Upgrades
Inventory Procedure Documentation
Interpersonal Skills
Attention to Detail
Issue and Resolution Tracking
Highly Professional
EPA Background Clearance
Customer Service
Computer Diagnostics
Hardware Upgrades
System Optimization
Troubleshooting Network Issues
Customer Needs Assessment
Workforce Planning
Application Installations
Experience
Service Desk Analyst, 06/2023 to 11/2023 Aac Asssociates Inc – Bethesda, MD,
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Cook, Dishwasher, 01/2023 to 06/2023 Aimbridge Hospitality – College Station, TX,
Communicated with kitchen employees, answered questions and offered insight into food preparations.
Kept kitchen, cooking utensils and storeroom clean and neat.
Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Cut, chopped and sliced meat and produce to prepare for cooking.
Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Trained kitchen workers on culinary techniques.
Followed recipes and procedures to prepare, season and cook food products.
Operated variety of kitchen equipment to measure and mix ingredients.
Checked freezer and refrigerator each day to verify proper functioning.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Improved performance of team members resulting in high-quality meals produced daily.
Taught kitchen staff about proper nutrition, food allergies and dietary issues.
Placed orders for food and supplies used for creating meals for [Number] people.
Modified existing recipes and created new recipes to meet changing nutritional content needs.
Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
Maintained clean and orderly appearance throughout kitchen and dining area.
Set up work stations prior to opening to minimize prep time.
Checked completed orders for correct quantity and quality.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Monitored temperatures of prepared food and cold-storage areas.
Owner/Operator, 04/2013 to 10/2021 Lineage Logistics – Lynden, WA,
Set pricing structures according to market analytics and emerging trends.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Led startup and creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed and implemented successful sales strategies to meet business goals.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Hosted special events to boost brand awareness and increase community engagement.
Managed sales presentations to promote product and brand benefits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Executed performance reviews to encourage improved productivity for team members.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Coordinated with technical and IT teams to develop company website and create online advertisements.
Kept records for production, inventory, income and expenses.
Determined pricing for products or services based on costs and competition.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Interviewed, trained and supervised employees.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Resolved issues quickly through meticulous research and quick decision-making.
Conferred with customers to understand needs and finalize purchase orders.
Kept up-to-date on regulatory changes affecting business operations.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Mentored and trained new hires on sales techniques and customer service procedures.
Improved company's quality and productivity by streamlining systems and processes.
Education and Training
High School Diploma: , Expected in 12/1989 to Steinmetz - Chicago, IL, GPA:
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