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Service Coordinator Client Care Representative Time Keeper Booker Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
QUALIFICATIONS AND OBJECTIVE

I am a friendly, loyal, and dedicated individual who has an ambition to succeed in any given environment. I love to learn and am always up to a new challenge. I get along well with others while also working efficiently on my own. I am seeking a position where I can continue to develop and excel while giving my best to my employer.

Work Experience
08/2011 to Current
Service Coordinator, Client Care Representative, Time Keeper/Booker Navajo Tribal Utility Authority Kayenta, AZ,

Answer incoming calls in a timely manner and schedule appointments


Effectively handle multiple incoming telephone lines with the ability to answer general questions, collect and record customer information


Conduct effective telephone follow up to reschedule cancellations

Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to their service representative or other appropriate individual

Conduct outbound telephone calls to clients who visited the dealership to ensure their visit was completely satisfactory.

Recognize and capitalize on sales opportunities through telephone inquiries


Verify repair order comments are accurate and complete


Ensure the corresponding parts, labor and applicable charges are billed out on the repair order


Keep abreast of factory warranty, service and technical bulletins and measures


Participate on online training offered by the manufacturer


Communicate with parts staff, service personnel and other support staff to ensure proper service charges to the manufacturer


01/2008 to 08/2011
Service Coordinator, Cashier, Receptionist, Client Care Representative Uncle Julio's Spring, TX,

Answered incoming calls in a timely manner and scheduled appointments


Effectively handled multiple incoming telephone lines with the ability to answer general questions, collect and record customer information


Conducted effective telephone follow up to reschedule cancellations


Greeted customers and determined the nature of their visit in a friendly and professional manner.


Referred customers who had questions about the work performed, additional maintenance or repairs to the service representative or other appropriate individual


Assisted the front desk department with telephone coverage


Placed follow up calls to clients who visited the dealership to ensure their visit was completely satisfactory


Received employee of the month recognition on several occasions


2006 to 01/2008
Cashier Cvr Energy Inc. Pawhuska, OK,

Issued claim tickets to guests upon entry to the parking facility


Assisted guests with self-automated pay stations


Calculated fees and took payment from guests leaving the parking facility


Processed cash, credit cards, and validation transactions based upon established fees and procedures


Furnished receipts as requested by guests


Posted charges to guests rooms (hotel facilities)


Documented all transactions in accordance with Company policies


Was accountable for all cash received and tendered, and disposition of such cash according to Company valet operations by keeping a log of vehicle postings and pull up reports


2005 to 2006
Waitress La Palma Cafe City, STATE,

Checked customers' identification in order to ensure that they met minimum age requirements for consumption of alcoholic beverages


Checked with customers to ensure that they were enjoying their meals and took action to correct any problems


Explained how various menu items were prepared, describing ingredients and cooking methods


Informed customers of daily specials


Prepared checks that itemized and totaled meal costs and sales taxes


Presented menus to customers and answered questions about menu items, making recommendations upon request


Served food and/or beverages to customers; prepared and served specialty dishes at tables as required


05/2004 to 07/2004
Intern Canyon National Bank City, STATE,

Received and counted working cash at beginning of shift


Identified customers, validated and cashed checks


Accepted cash and checks for deposit and checked accuracy of deposit slips


Processed cash withdrawals


Performed services for customers such as ordering bank cards and checks


Recorded all transactions promptly, accurately and in compliance with bank procedures


Explained, advised on and promoted bank products and services to customers

Balanced currency, cash and checks in cash drawer at end of each shift



ADDITIONAL SKILLS

Fluent in both written and verbal Spanish

ADP Dealer Services

CRM (Customer Relationship Management)

Skilled in Microsoft office (Word, Outlook, Excel, Power point)

Education
Expected in 2005
High School Diploma:
Palm Springs High School - Palm Springs, CA
GPA:
REFERENCES

Alexander Woodard

Owner of Al’s Gardening Service

phone: (949) 228-2804

email: alsgardeningservice@gmail.com


John Crandall

VP of Operations for Coastline Services

phone: (760) 578-9837

email: jcrandall@coastline-valet.com


Sahm Assan

E-Business Manager at Fresno Lexus

phone: (559) 354-5519

email: sahm@fresnolexus.com


Mariasa Tordillo

Escrow Assistant at Pristine Escrow

phone: (909) 992-8735

email: mtordillo1019@gmail.com


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63Fair

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Palm Springs High School
Job Titles Held:
  • Service Coordinator, Client Care Representative, Time Keeper/Booker
  • Service Coordinator, Cashier, Receptionist, Client Care Representative
  • Cashier
  • Waitress
  • Intern
Degrees
  • High School Diploma

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