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Service Assurance Agent Resume Example

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SERVICE ASSURANCE AGENT
Professional Summary
A diligent and detail-oriented professional with exceptional organizational skills and a rooted background at FedEx Express. Meticulous and driven, with broad experience in computer skills, leadership and communication. A solid team player with dynamic listening skills to assist in making a vision come to life. Willing to go the extra mile to meet tight deadlines and reach company goals. The ability to adapt quickly to the changing needs of a face-paced environment. Trustworthy, reliable and consistently ensures satisfaction upon task completion.
Skills
  • MS Office knowledge
  • Types 45 WPM
  • Organize/Plan/Prioritize
  • Decision/Problem Solving
  • Interpersonal Abilities
  • Excellent Written/Verbal Communication
  • Critical Thinking
  • Flexibility
  • Self-motivated
  • Analytical
  • Deadline Compliance
  • Perceptive
Work History
Service Assurance Agent01/2002 to Current
Fedex Express – Oakland, CA
  • Developed the company's first SharePoint website for my work location of 1,500 employees. An organized information tool to view/archive operational reports, locate research links as well as post exception announcements
  • Formed Excel spreadsheet models for analysis of each shift's daily performance
  • Create PowerPoint presentations consolidating pertinent budget/performance information
  • Reduced overhead by taking on more responsibility with creative and administrative projects
  • Conduct internal audits through data analysis to ensure package movement polices are met
  • Articulate audit findings and detailed recommendations to upper management
  • Supervise and coordinate projects for external auditor evaluations
  • Maintain and communicate daily productivity and budget reports for all operations
  • Improved a seven percent on-time shipment rate through implementing policies and procedures
  • Redirect shipments en route in response to customer requests
  • Created an employee reward program
Information Agent12/2000 to 01/2002
Fedex Express – Oakland, CA
  • Planned and led monthly training groups of 10 employees on implementing new FedEx software and service changes
  • Revamped the layout for the First Overnight product area
  • The implemented improvement curbed the time it took couriers to process packages by five minutes
  • Evaluated the accuracy and quality of data entered into the performance system
  • Tracked and analyzed the progress of outstanding late packages
Handler11/1998 to 12/2000
Fedex Express – Oakland, CA
  • Loaded, unloaded and transported cargo
  • Responsible for achieving production requirements
  • Communicated operational issues and changes to supervisor on a regular basis
  • Ensured timely response to repacking of packages
  • Operated Ground Support Equipment (GSE) in compliance with OSHA safety standards
Sales/Inventory05/1998 to 11/1998
Macy\'s – Richmond, CA
  • Oversaw inventory and supply orders
  • Consistently hit and exceeded individual daily sales goal by 25%
  • Contributed to team success by improving overall sales by 15%
  • Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices
  • Developed sales strategies improving my department\'s revenue by 15%
  • Contacted other stores for merchandise availability
  • Engaged customers in a sincere and friendly manner
Education
Some College: Administration of Justice1997-1999Contra Costa College- San Pablo, CA67 units
High School Diploma: 1997Pinole Valley High School- Pinole, CAGraduated with Honors
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Resume Overview

Companies Worked For:

  • Fedex Express
  • Macy\'s

School Attended

  • Contra Costa College
  • Pinole Valley High School

Job Titles Held:

  • Service Assurance Agent
  • Information Agent
  • Handler
  • Sales/Inventory

Degrees

  • Some College : Administration of Justice 1997-1999
    High School Diploma : 1997

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