Service Advisor Resume Example Sioux Falls Luxury Auto Mall

SERVICE ADVISOR

Summary

Detail-oriented Security Officer equipped with excellent memory and awareness of surrounding people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention efficiently. Exercise sound judgment during crisis and emergency situations.

Skills

Criminal law knowledge
Criminal records searches
Investigative skills
Observant
Interior and exterior patrol
First aid and CPR certified
Shift work experience
Crime prevention methods

Screening wands
Report writing
Fluent in Spanish
Customer relations skills
AED training (2019)
Natural leader
Weapons training

Experience

06/2017 to 04/2019

Service Advisor Sioux Falls Luxury Auto Mall － SIoux Falls , SD

Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Contributed to business growth by confirming customer satisfaction with service and quality.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Recommended additional, useful services to customers, which helped to increase overall sales.
Explained amount for expected services and provided detailed answers to customer questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Documented and scoped actions taken to resolve issues after service calls.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Worked with managers to develop service improvement initiatives.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Evaluated customer account information to assess current issues and determine potential solutions.
Replenished shelves to maintain adequate merchandise levels.
Assisted customers with completing quick and efficient sales transactions.

06/2019 to 08/2019

Correctional OfficerMinnehaha County Jail － Sioux Falls , SD

Supervised inmates during day-to-day activities.
Inspected cells and conducted random searches of common areas.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Detected potential threats and quickly defused conflicts.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Applied non-violent response tools and physical restraint during problematic situations.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Assigned inmates to open and appropriate housing units.
Processed inmates by completing paperwork, conducting searches and recording fingerprints.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Reviewed housing assignments and reassigned inmates when needed.
Conducted internal security checks and distributed meals.
Supervised meal distributions and observed inmates during meals.
Maintained daily logs of shift activity.
Maintained correct physical head count at all times.
Safely transported inmates to and from work sites.

11/2019 to Current

Security OfficerAvera Mckennan － Sioux Falls , SD

Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Investigated suspected incidents of external fraud, employee theft and embezzlement.
Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Worked with local and federal law enforcement agents to coordinate apprehensions.
Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.

Education and Training

Some College (No Degree): Criminal Law Justice University of Sioux Falls － Sioux Falls, SD

05/2017

High School DiplomaRoosevelt High School － South Dakota

Some College (No Degree): Law Enforcement Program South East Tech － South Dakota

Certifications

- Successfully completed the Minnehaha County Jail Division Basic Correctional Officer 160 hour course. (document to prove)

- Successfully completed Sioux Falls Police Department citizen's Police Academy (document to prove)

Resume Overview

Companies Worked For:

Sioux Falls Luxury Auto Mall
Minnehaha County Jail
Avera Mckennan

School Attended

University of Sioux Falls
Roosevelt High School
South East Tech

Job Titles Held:

Service Advisor
Correctional Officer
Security Officer

Degrees

Some College (No Degree) : Criminal Law Justice
High School Diploma
Some College (No Degree) : Law Enforcement Program

Service Advisor Resume Example

Resume Score: 80%

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