I have over fifteen years of experience in the Travel Industry. During my years in the Travel Industry I worked seven years as a Group Coordinator for the State of Louisiana. As well as a Lead Agent for two years. I have previous managerial skills. I am looking to expand my current work skills and utilize the knowledge that I have had an opportunity to use in past work experiences. I am always willing to do more than my part to get the job done and am a team player.
I provide a very high level of customer service to my clients. My goals set in place by management always exceeds the expectations.
Senior Travel Consultant for military and federal government travel. International and domestic reservations with car rental/hotel/Amtrak reservations. Refunds process, invoicing, troubleshooting, orders processes, and reservations by email. Ticket exchanges and VIP desk operations. Sabre operations in a virtual home based office.
Corporate Travel Consultant for over 1500 companies. Ticket exchange consultant, international and domestic travel with car/hotel/ground transportation (Limo/Sedan). IT support to clients utilizing SBT (system booking tools). Worked exchange desk for international/domestic/Canadian exchanges. Special projects as needed at the request of management. Sabre and Apollo operations in a virtual home based office.
Corporate travel agent for the state of Louisiana. State travel reservations to include air, car, hotel, Amtrak and ground transportation. Ticket exchanges, invoicing, back office operations. Lead agent for two years in the Louisiana State office based in Shreveport, LA. Troubleshooting problems occurring in office in various areas. Assisted in office conversions. Assisted with set up of new corporate accounts. Reporting of corporate accounts. Sabre and Apollo operations in main office and on-site client office.
Corporate travel agent to over 300 accounts. International/Domestic reservations including air/car/hotel/rail. Ticket exchanges, non-refundable tickets and invoicing. Office trainer for new implemented system updates for more proficient accountability to clients. Reported directly to office manager and set in out of town manager meetings for office manager when needed. Sabre, Apollo and WorldSpan operations in main office setting.
Studied travel industry extensively. Air, car, hotel, rail, and ground transportation. Various GDS system operations. Ticket exchanges for both international and domestic travel. Graduated top in my class.
Basic high school studies. Computer programming and accounting for receivable and payable.
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