Veteran and seasoned Senior Travel Consultant with over 25 years of experience providing travel arrangement services. Received correspondence from customers to understand travel needs and book appropriate reservations. Devoted customer service professional providing clients with high-quality travel arrangements. A dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual (Spanish) and extensively traveled with a focus on building long-lasting relationships. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Started working onsite in Chicago, IL for Northern Trust Bank. Presently work virtual and remotely from home-office. I arrange all business travel needs for both Domestic and International destinations. I use the Apollo GDS computer reservation system. I also assist with Passports and Visas Applications when needed. Booking hotel stays, Amtrak trains, rental cars and arranging limo services. I work with Expats in the relocation department; providing travel needs for their move or return home. Along with my required duties, I on occasion do the following Lead Agent tasks: Queue Manager, update Travel Profiles, ADC, assist with online booking tools (example: Concur/ClickBook), plus run and submitted Client Reports on Flights and Hotels. I have also helped out on other BCD business travel accounts, when they have been shorthanded on travel agents: Example: Deloitte & Touché, Caterpillar Inc, Sunrise Air (Japan Base) & UHG Group (relocations).
I previously worked at BCD Travel in Cleveland, Ohio as a dedicated travel consultant for Pfizer Pharmaceuticals Meetings and Groups Department. I arranged travel reservations exclusively for Pfizer Inc. employees. I booked reservations for the purpose of: Interviews, Training, Meetings, Groups, and Conventions. On occasion I booked regular business travel for Pfizer Sales reps, both domestic and some international. My duties were performed using the Apollo computer reservation system. I handled all the basic travel needs: Plan tickets, hotels, rental cars, train and limo reservations.
Worked for Progressive Insurance's Travel Dept. Their affiliate and accounting procedures were done with Rosenbluth International Travel. Made leisure, meetings, groups and incentives, reservations. I also used my business travel experience, by helping the corporate department when they were shorthanded. Duties were selling vacation packages, cruises, airline tickets, car rental and hotel reservations. My extended duties were arranging and booking meetings, groups and incentive.
I used the Apollo GDS computer reservation system and on occasions Sabre. I booked corporate and leisure travel reservations. I worked as an on-site corporate agent for; Premier Farnell Corp. and Picker International Co. as well. I was a floating agent between other accounts and offices that needed assistance. I also worked as a leisure agent for The Cleveland Clinic and the Beachwood, OH office of American Express. Booked Domestic and International Travel.
I acquired the knowledge of the travel and tourism industry and the use of the computer reservation system. I Took courses on Sabre, Apollo and Amadeus systems. Started working as an agent while still attending travel school. I completed my studies
and received a diploma.
(1995) Completed Courses in Travel and Tourism, I took many travel related courses such as: Sabre, Apollo, Cruise specializing, Corporate and Leisure Sales, Geography, Customs, International travel and Marketing.
Received my Associates Degree in Business Management I studied business management with a
Minor in Business Administration. I took different businesses and management courses. Also, took many clerical skill courses.
Note: This school either no longer exist or name has changed.
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