Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Diversified Transportation Analyst Exceptionally knowledgeable and diversified professional with extensive experience in Transportation and Logistics Management. Highly motivated with top organizational and problem-solving abilities. Proven successful at managing customs compliance, and demand planning. Skilled in developing and implementing unique concepts and strategies for inventory control and cost reduction. Instrumental in promoting interdepartmental collaboration to exceed company standards. Experienced Transportation Analyst with over 15 years of experience in Supply Chain. Excellent reputation for resolving problems and improving customer satisfaction.

  • Ability to monitor performance
  • Systems Analysis
  • Mathematics proficiency
  • Self-motivated professional
  • Computer skills
  • Team building
  • Good listening skills
  • Supervision
  • Troubleshooting
  • Detail-oriented
  • Teamwork
  • Microsoft Office
  • Reading comprehension
  • Excellent work ethic
  • Leadership
  • Responsible
Work History
Senior Transportation Analyst, 01/2018 - Current
Chewy Wilkes Barre, PA,
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked closely with Supervisor/Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Managed team of 2 employees, overseeing hiring, training, and professional growth of employees.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Responsible for maintaining inbound and out scheduling of daily containers delivery to network DC.
  • Created Loads for International Shipment for XPO Client.
  • Created Documentation for returns product for International shipment
  • Created Load for DC's to process for Carrier Pickup.
  • Track and Trace Shipment loads for nightly and daily work load.
  • Work directly with outside sourcing carriers , fedex, DHL for daily client work loads.
  • Maintained billing invoice for contracted carriers.
  • Managed daily STO orders for daily shipments.
  • Lead Analyst for several different clients under Order Manager team.
  • Responsible for manual order entry for several clients.
  • Responsible for maintaining Order Manager Allocation fail orders.
  • Proven customer service oriented person, resolves issues quickly and professionally. Follow up with internal and external customers.
  • Responsible for JDA Planning, making sure rates are applied correctly and carriers are assigned to different loads per client and designation.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
CSR Senior Transportation/Order Planner Expeditor, 08/2001 - 01/2018
Keysight Technologies Culver City, CA,
  • Successfully maintain superior customer satisfaction through consistent communication, effective order processing, and resolving of issues in a professional, time-efficient manner.
  • Implement strategic reporting systems for effective and accurate data base entries.
  • Train all new hires on relating technical software, and mentor existing employees on technical updates and policy changes.
  • Prioritize and delegate operational responsibilities to optimize workload and ensure client-driven deadlines.
  • Analyze pertinent logistics information and propose appropriate solutions to senior management.
  • Support delivery drivers with mapping directions and order statuses/updates.
  • Recipient of “Make It Happen” Award for outstanding performance in 2003.
  • Successfully maintained average of 99.6% for monthly progress reports.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
Logistics Coordinator, 05/2001 - 07/2001
  • Effectively collaborated interdepartmentally to ensure successful daily operations and promote conflict resolution.
  • Serve as liaison between logistics carriers and customers to maintain client satisfaction rates and withhold high company standards.
  • Developed and implemented strategies for load planners resulting in higher warehouse efficiency rates and a increase in employee productivity.
  • Utilized varying technical software for accurate, detailed reporting.
  • Assisted customers with questions, concerns, and general logistical support.
  • Key Accomplishments:.
  • Successfully developed and implemented strategic processes to optimize workload, improve employee productivity, and increase company success.
Bachelor of Science: Supply Chain Logistics, Expected in
North Carolina A & T State University - Greensboro, NC

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School Attended

  • North Carolina A & T State University

Job Titles Held:

  • Senior Transportation Analyst
  • CSR Senior Transportation/Order Planner Expeditor
  • Logistics Coordinator


  • Bachelor of Science

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