Conferences\Training Microsoft MMS 2011\12\13\14 Microsoft Tech Net 2012\13\14 Mac Admin 2015\16 IT DEV\Connections 2015\16\17 Microsoft Ignite 2015\16\17 IBM BigFix training 2015\18 4.
July 2005-May 2018Senior Technology AnalystThe Federal Reserve Board |
Senior Technology Analyst and team lead for a highly productive office automation and end user support team which requires maintaining a vast high level of knowledge to provide expert guidance and mentoring to colleagues to deliver a leading-edge computing environment essential to carrying out the responsibilities of the research community of the Federal Reserve Board consisting of 600 colleagues.
Responsible for shaping the IT vision and strategy for innovation, maintaining an advanced collaboration environment and recommending key concepts, features, and fundamental technologies used for new products or existing ones.
Propose balanced innovation road-map well-executed by overseeing key projects or milestones and informing stakeholders of road-map progress.
Experience analyzing requirements for upgrades in software and hardware relating to collaboration systems in order to provide solutions to improve business processes and functions.
Conduct risk assessments and recommending alternative approaches or courses of action is desirable, maintain general knowledge of FISMA and/or NIST control framework.
Managed the migration from Symantec Ghost to Microsoft Deployment Toolkit.
Built, configured, and clustered the Microsoft Deployment Toolkit servers.
Created, customized and maintained all the Windows 7\8.1\10 desktop\mobile and Windows Server 2008r2\2016 baseline images for over 30 hardware and virtual platforms.
Introduced IBM BigFix (Tivoli) as a security compliance tool, which was recognized as being a superior way to manage application deployment and application version control, as well as a security compliance tool for patching Windows operating systems.
This involved learning the intricacies of using and administering BigFix.
I trained all employees on how to deploy, write relevance and action language, and maintain application deployment.
I managed the upgrade from two iterations of servers and agents for all clients.
Including implementing and managing user rights, setting up the custom sites, configuring HA, default client settings, migration of custom actions, and relevance to the new servers.
Lead a team of two to upgrade System Center off of 2013, SCCM and SCOM to the latest revision incorporating Microsoft new release structure.
This included provisioning the new MS 2016 servers, installing and configuring the products, migrating all of the team's customization from the previous release.
Set up the Application catalog, repackaged and published the applications.
Trained a team of 11 people how to use the new features.
Created and introduced an App-V environment to 600 clients, including managing the training for the administrators and employees.
Managed the upgrade from App-V 4.6 to 5.1.
Deployed the new client GUI for Windows 10 and replacing the old agent on Windows 8.1.
Created VM's to repackage and test applications.
Wrote documentation and deployed baseline computer and user based applications.
Set up all Active Directory groups to handle licensing issue for the per user applications.
Implemented and created the policy for Advanced Group Policy management to incorporate change control among administrators.
This included setting up AD groups for approvers and editors.
This was effective for 36 Domain Administrators to monitor any changes being made.
Created a group to oversee Change control with a rotating group to oversee monthly and daily changes.
Overseen and contributed to the authority to operate initiative, which consisted of managing the STIG policies for Windows Servers and Operating Systems, implementing change control policies, reviewing the security policies for all applications and Red Hat configurations, and recommending mitigations.
I was personally responsible for creating, implementing and regulating all of the Windows Server and Windows Operating Systems STIG security policies, documented and defending any changes.
Reviewed and provided comments on the adequacy of documents and took necessary steps to resolve any deficiencies.
Maintained and administered the upgrade and configuration of all Domain controllers.
Maintained version control, syncing, upgrading Schema and managing the SYVOL.
Responsible for the management of all baseline security policies, user and computer groups and domain group policies.
Maintained private network PC's, tablets, laptops and servers for transcribing highly sensitive meetings and storing the data in a secure location with limited access.
Liaison between the Federal Reserve Board of Governors and the 12 Federal Reserve Banks National IT groups to establish baseline coordination for collaboration and collaborative computing environment, while understanding innovation initiatives and programs already taking place and identified opportunities to further the our innovation.
Responsible for scheduling, testing, and deploying Windows patches for all Windows operating systems and Windows Servers using Windows Server update Services and IBM BigFix for the domain.
Lead administrator for maintaining all Windows operating system, Windows Server, computer, and user Group Policy settings and security baseline Group Policies settings.
Project lead for researching and implementing Windows profile redirection, offline file sync, UE-V, and roaming profile environment.
Configured all Group Policies, scheduled task scripts, DFS storage location, wrote user and administrator documentation and scheduled the migration for 600 employees.
Responsible for researching, selecting, and purchasing all end user devices.
Worked with vendors for pricing, warranty support, driver and software support.
Managed and administered the Hyper-V environment, all servers and VM's.
Introduced the use of RDS for CPU intensive analytical software, which became the standard for SAS, SciWord, MatLab, R and Stata.
Proactively study emerging technologies and introduce them when applicable to deliver an improved computing environment.
Maintain the Microsoft domain controllers and active directory schemas, syncs, upgrades, and organizational OU's, managing user accounts and security level permissions.
As the team lead I advised and provided different scenarios to team members when decisions require a timely and accurate response.
Also, mentored and delegated work proficiently.
Liaison between the Federal Reserve Board of Governors and the Federal Reserve Banks National IT groups.
Maintain open lines of communication and participate in pilot programs.
Responsible for determining high level software and hardware solutions and making official recommendations for solutions working within a budget.
Project lead and technical lead for the migration to Windows 10 for all end users.
Purchased the end user devices, created and documented the Windows 10 baseline images.
Lead the project for hardware and software testing, updated the Active Directory Schema and SYSVOL, implemented and configured all Windows 10 security baseline, user and computer Group Policies.
Proficiently install, configure, monitor and troubleshoot PC's and related hardware on all OS platforms.
Expertly repackage, write installation scripts (PowerShell, VBS, Batch), deploy and manage a wide variety of applications using multiple deployment tools and techniques.
Troubleshooting daily Windows OS, Server, remote access, software and hardware related issues through RT ticketing system.
Worked with VMware to configure and implement AirWatch to migrate all users from Blackberry to iPhone's.
Overseen the technical configurations and migration for a team of 8.
May 2002-June 2005Technology Support SpecialistThe Federal Reserve Board/Ailsa Information Systems |
Responsible for Lotus Notes administration and support for more than 300 users, including creating and configuring new user accounts, user support and training, and maintaining technical and user documentation.
Experienced in the use of InstallShield to create Microsoft Installer (MSI) packages, and deployment of MSI packages using SMS.
Demonstrated strong troubleshooting skills in diagnosing hardware and software problems.
Active in the development of desktop and laptop images, including software installation, troubleshooting and creating images using Symantec Ghost software.
Streamlined process for Ad-hoc software installations by creating MSI packages for many software packages, and then distributing software remotely via SMS.
Maintained Access database to store and track software installations and licenses, and maintained a software status webpage.
Assisted in training users in the use of the remote access system (NRAS), including configuration of the Cisco VPN Client, AT&T Dialing software, and troubleshooting broadband connectivity issues.
Responsible for maintaining GNU Mailman list service, including the creation of new mailing lists.
July 1999-April 2002Operations Support SpecialistPerkins Coie, LLP |
Installed Ghost images, installed and configured software for staff, and deployed workstations to users.
Utilized troubleshooting skills to assist users with hardware and software issues.
Maintained heavily utilized fax server for law firm and oversaw fax distribution using MS Outlook.
Configured laptops for remote access, including assisting users with dialup and broadband access issues.
Microsoft Windows 7\8.1\10, Microsoft Windows Server 2003\2008r2\2016, Mac OSX and Unix\Linux. Mobile Operating Systems: iOS, Android, and Blackberry. Enterprise System Management: SCCM, IBM BigFix, App-V, Hyper-V, Active Directory. Driven senior technical analyst with exceptional leadership skills Demonstrate ability to effectively plan, coordinate and meet deadlines of multiple projects using an organized and systemic approach.
2004bachelors degree: Computer ScienceNorthern Virginia Community CollegeComputer Science Studies include: Telecommunications and Network Concepts, PC Hardware and Operating Systems, Operating Systems and Software Utilities, and Business studies.
2002Microsoft Windows 2000 MCP Certification, A+ Certification, Network+ Certification, MCSE Training and Candidate: Northern Virginia Community CollegeICTS
1996associates degree: business administrationMount Saint mary collegebusiness administration Studies included: Basic college requirements.