Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Customer-focused Systems Test Engineer with 17+ years experience in commercial telecommunication systems and radio systems for public safety and government applications

  • Quality Assurance (Software Testing, Requirements Analysis, Requirements Gathering, Software Troubleshooting, Defect logging, Systems Implementation, Systems Integration, Test Management, Test Cases, Waterfall methodology)
  • Object-Oriented Programming/Programming Languages (Assembler, C++, CICS, COBOL, PL/1, RPG, Visual Basic, SPSS)
  • Operating Systems (DOS, Windows Server, UNIX, Linux, SQL Server)
  • Networks (Ethernet, Frame Relay, OSI model, Switches, Routers, Virtual Servers, TCP/IP, SNMP, Token Ring, VMware ESXi)
  • Project Management (Process Improvements, Software Development Life Cycle, Problem Analysis and Resolution, Agile, Primavera, Microsoft Project)
  • Technical Support (Help Desk, Technology Needs Assessment, Troubleshooting)
  • Web Site Development (HTML, Microsoft FrontPage)
  • Documentation (Content Development, DITA, Information Mapping, CMS administration, XML, HTML, Adobe Acrobat, TROFF, Training Development, Technical Editing)
Technical Skills
QA, project managment, networks, documentation Experienced 17+

•Managed projects including projecting costs, securing vendors, and hiring and training personnel

•Automated repetitive writing and data gathering tasks reducing the time for these tasks by 80%

•Wrote programs to customize reports from packaged software applications eliminating programmer contractor fees

•Created a tool to project survey costs faster and more accurately than the manual method and coded programs to weight and tabulate survey responses in-house eliminating outside vendor charges

•Proposed process changes and developed training to streamline documentation reviews

Work Experience
Senior System Test Engineer, 08/2012 to 10/2015
SplunkParker, CO,
  • Established testing baseline for radio systems, including installing new equipment, performing rollback procedures, and troubleshooting network and system issues.
  • Performed release upgrade and feature testing.
  • Tested both propriety and third-party automation tools
  • Reviewed L2 feature requirements for intent, clarity, and completeness.
  • Wrote test cases to verify L2 requirements compliance and scenarios for exploratory testing.
  • Reviewed logs and collaborated with Subject Matter Experts to identify defects.
  • Created detailed defect descriptions in CQCM system
  • Presented status at daily scrum meetings.
Staff Content Developer, Upgrade Operations, 07/2010 to 07/2012
Motorola SolutionsCity, STATE,
  • Wrote, edited, and reviewed Low Level Task documents for upgrades of radio systems
  • Developed task flows to support upgrades and expansions of existing systems.
  • Resolved upgrade documentation issues from internal lab testing and field implementation.
  • Reviewed System Design documents requirements for software releases
  • Wrote Visual Basic macros to automate repetitive formatting tasks for documentation..
Content Developer/Project Lead, Global Customer Documentation, 06/2007 to 06/2010
Motorola SolutionsCity, STATE,
  • Developed hardware, software, and feature manuals for radio systems using XML authoring software and a content management system.
  • Interviewed subject matter experts to learn feature details. Conducted document technical reviews.
  • Developed internal training aides for best practices of documentation processes.
  • Created a department style guide for writers.
  • Updated and revised the new writer checklist.
  • Served as the backup system administrator for the content management system, providing technical support and resolving user trouble tickets.
  • Tested changes in the content management system and XML authoring tool before release to all writers.
Technical Writer, Wirelline and Wireless Products, 02/1998 to 06/2007
Alcatel-LucentCity, STATE,
  • Wrote, edited, and produced descriptive and procedural documents that encompassed recovery, security, and upgrading software for telecommunications systems using ISO-compliant documentation processes and Information Mapping principles
  • Worked with customers and Implementation Engineers to restructure the upgrade process to reduce overall time, identify safe stopping points, and reorder tasks to improve efficiency of system upgrades
  • Worked on a team to modify feature descriptions based on direct customer feedback
  • Automated repetitive writing and data gathering tasks reducing the time for these tasks by 80%
  • Proposed and implemented training to streamline documentation reviews
  • Developed and presented procedures for optional feature writing
  • Maintained both external and internal web sites
  • Updated existing computer-based training
  • Served as co-chair for the Diversity Council
Education and Training
Master of Science: Telecommunications, Expected in 2005
DePaul University - Dekalb, IL
GPA: GPA: 3.7

GPA: 3.7

Bachelor of Arts: English, Expected in 1992
Northern Illinois University - Dekalb, IL
GPA: GPA: 3.2

GPA: 3.2

Associate of Applied Science: Computer Science, Expected in 1987
College of DuPage - Dekalb, IL

GPA 3.9


Microsoft applications (Word, Excel, Access, Project), CCNA, content management, database, desktop publishing, Electrical Engineering, feature writing, lab testing, macros, market research, marketing materials, network support, processes, Project Management, radio, research, scrum, software training, troubleshooting, UNIX Shell, upgrades, validation

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Resume Overview

School Attended

  • DePaul University
  • Northern Illinois University
  • College of DuPage

Job Titles Held:

  • Senior System Test Engineer
  • Staff Content Developer, Upgrade Operations
  • Content Developer/Project Lead, Global Customer Documentation
  • Technical Writer, Wirelline and Wireless Products


  • Master of Science
  • Bachelor of Arts
  • Associate of Applied Science

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