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senior system analyst resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

JessicaCA Claire @ skilled system analyst with broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of troubleshooting and problem solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Office 365 Administration
  • Hardware Configurations
  • Inventory
  • Software Support
  • Troubleshooting
  • Security Threat Mitigation
  • OS Support and Maintenance
  • Team Meetings
  • Bug Fixes
  • Security Standards
  • Requirements Specifications
  • Backup Recovery
  • Knowledge Base
  • Knowledgeable in Mac/Window Systems
  • Application support
  • Staff education and training
  • Skilled in TCP/IP and WAN
  • Software diagnosis
  • Technical issues analysis
  • System backups
  • Excellent problem-solving Abilities
  • Excellent communication skills
  • Remote access technology
  • Excellent diagnostic skills
  • Website and portal monitoring
  • System analysis
  • Client service
  • Data backup and retrieval
  • Configuration Management
  • Team Support
  • Understanding of Software
  • Technical Specifications
  • Maintenance Requests
  • Client Relationships
  • Systems Implementations
  • Administration Management
  • Hardware and Software Optimization
  • Preventative Maintenance
  • Technical Support and Assistance
  • Computer Hardware Knowledge
  • Software Application Testing
  • Network Security Management
  • Administrative Support
Work History
Senior System Analyst, 08/2021 to Current
City Of OlatheOlathe, KS,
  • Provide technical support to users on the network for
    both hardware and software issues.
  • Administration and Support of MS AD, Exchange, Office 365, and multiple applications ( Teams, Outlook, E-clinical Works, Trendmicro, Genesys Cloud Ring Central and Citrix)
  • Managed and support our Spicework ticketing queue for a medium size enterprise.
  • Escalated project-related issues quickly to help technician rectify problems and avoid delays.
  • Identified areas that could be improved through specific processes and addition of new software.
  • Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Hardware/Network Technician, 03/2020 to 08/2021
AIDS Healthcare FoundationCity, STATE,
  • Manage a ServiceNow ticketing system queue for a large enterprise to ensure that all tickets are completed in a timely manner in compliance with our SLA's
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information changes and updates
  • IT Operations service desk supporting a large enterprise with users of multiple platforms via phone, email, teams, remote desktop and deskside support.
  • Help end user with printer setup and basic printing troubleshooting needs
  • Administration and Support of MS AD, Exchange, Office 365, and multiple applications ( zoom, sfax, Outlook, Xmedius, Athena, Dentrix, Cerner, and Citrix
  • Loaded software, granted permissions and configured hardware for new employees as part of on boarding process
  • Worked closely with support team members to meet or exceed all customer service requirements
  • Trained and supported end-users with software, hardware and network standards and use processes
  • Provide technical support to users on the network for both hardware and software issues
  • Attend mandatory in service and educational training meetings.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Managed escalation tickets with vendors to resolved challenging technical questions.
MIS Computer Specialist , 04/2008 to 05/2018
Community Health Of South FloridaCity, STATE,
  • Provide technical support to users on the network for
    both hardware and software issues.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Assisted computer users with technical issues remotely and at workstations.
  • Trained and supported end-users with software, hardware and network standards and use processes.
Education
Bachelor of Science: Computer And Information Systems Security, Expected in
ITT Technical Institute - Miami, FL,
GPA:
Languages
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Senior System Analyst
  • Hardware/Network Technician
  • MIS Computer Specialist

Degrees

  • Bachelor of Science

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