Dynamic and determined team leader eager to contribute to team success through diligence and excellent organizational skills. Knowledge of data analysis, operational and system improvements, and training for cross-functional analysts. Motivated to learn, grow and excel in an organization driven by purpose, mission and vision.
Work History
Senior Strategic Initiatives Analyst, 11/2020 to Current Anheuser-Busch Inbev – Roseburg, OR,
Coordinate monthly Asset and Liability Committee materials, attendance, minutes, and participation and manage submissions to the Risk Governance Committee
Facilitate meetings with divisional stakeholders and Enterprise Transformation colleagues to establish Acquisition responsibilities, maintain Acquisition timelines through proactive adjustments, investigate, correct or escalate impediments, risks, and roadblocks, and submit weekly progress reports to Enterprise Transformation Office
Serve as lead of Treasury Employee Engagement Group which has identified four major workstreams to improve employee engagement and is providing communications, resources, and guides to reduce attrition
Contribute to Future of Work/New Normal working group through industry research, solution ideation, and editing organization-wide communications
Marketplace Configurations Team Lead, 02/2019 to 11/2020 Liazon Corporation/Willis Towers Watson – City, STATE,
Led Configurations team in delivery of Configuration/Quality Assurance team merger, resulting in cross-trained analysts, 12% shorter build times, and fewer build errors
Managed a team ranging from 4 to 12 colleagues in the role of configuring an online benefits marketplace, completion of Non-Standard Requests and troubleshooting client issues through Microsoft Dynamics CRM
Restructured the competencies and responsibilities of the Configuration team and developed my direct reports in those areas through purposeful work assignments, positive and constructive feedback, regular coaching, and training opportunities
Increased customer satisfaction by completing system testing, auditing, and using a triage model to coordinate resolution of defects and product bugs with the Product Development teams
Senior Quality Assurance Analyst, 08/2017 to 01/2019 Liazon Corporation/Willis Towers Watson – City, STATE,
Cooperated and communicated with teams across Operations to ensure successful open enrollment periods and accurate portals for clients as large as 30,000 lives and 26 marketplace exchanges
Created 3 new test cases and edited 10 others to maintain a cohesive team approach to marketplace review and analysis
Debugged code and located root causes of problems by reviewing configuration files and logs through 15+ Root Cause Analyses
Recommended enhancements, improvements, and automation to the Quality Assurance process to increase efficiency and accuracy
Developed, constructed and implemented a comprehensive department training program resulting in 7 successful full time and peak-season employees
Coordinator of Financial Services, 07/2015 to 08/2017 Delta Phi Epsilon International Headquarters – City, STATE,
Managed accounts receivable and accounts payable functions of the enterprise which is composed of 3 entities: operations, housing, and foundation
Resolved budget and invoicing problems, improved operations and provided exceptional chapter support
Created and analyzed weekly and monthly financial reports, documents and trends in order to help manage budgets for the enterprise and over 100 individual chapters
Oversaw more than 30 vendor relationships, building maintenance management, and supply ordering
Trained 20 colleagues by facilitating billing and budgeting lessons
Websites, Portfolios, Profiles
https://www.linkedin.com/in/catypClaire/
Skills
Team Leadership
Team Coaching
People Management
Project Management
Program Development
Planning and Coordination
Written Communication
Microsoft Office Suite
SQL
HTML
CSS
Data Analysis
Defect Identification
Root Cause Analysis
Confluence
Microsoft Dynamics
Curriculum Writing
Document Editing
Quality Assurance
Quickbooks
Accounts Payable/Receivable
Bank Reconciliations
Budget Development
Financial Reporting
Education
Master of Education: Differentiated Instruction, Expected in Canisius College - Buffalo, NY GPA:
Bachelor of Science: Biology, Expected in State University of New York College At Geneseo - Geneseo, NY, GPA:
Minored in Adolescent Education
Accomplishments
People Manager of the Year Nominee, Buffalo Operations CSDG - 2019
Affiliations
Toastmasters International member, Team Collaboration pathway
MTBFit Resource Group, Speaker Series Sub-committee member
Women's Inclusion Network Resource Group
Think Green Resource Group
STEM - WNY Resource Group
Peer Mentorship Circle, Circle Leader
Women's Inclusion Network Lean In Circle, General Member
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