Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dynamic and determined team leader eager to contribute to team success through diligence and excellent organizational skills. Knowledge of data analysis, operational and system improvements, and training for cross-functional analysts. Motivated to learn, grow and excel in an organization driven by purpose, mission and vision.

Work History
Senior Strategic Initiatives Analyst, 11/2020 to Current
Anheuser-Busch InbevRoseburg, OR,
  • Coordinate monthly Asset and Liability Committee materials, attendance, minutes, and participation and manage submissions to the Risk Governance Committee
  • Facilitate meetings with divisional stakeholders and Enterprise Transformation colleagues to establish Acquisition responsibilities, maintain Acquisition timelines through proactive adjustments, investigate, correct or escalate impediments, risks, and roadblocks, and submit weekly progress reports to Enterprise Transformation Office
  • Serve as lead of Treasury Employee Engagement Group which has identified four major workstreams to improve employee engagement and is providing communications, resources, and guides to reduce attrition
  • Contribute to Future of Work/New Normal working group through industry research, solution ideation, and editing organization-wide communications
Marketplace Configurations Team Lead, 02/2019 to 11/2020
Liazon Corporation/Willis Towers WatsonCity, STATE,
  • Led Configurations team in delivery of Configuration/Quality Assurance team merger, resulting in cross-trained analysts, 12% shorter build times, and fewer build errors
  • Managed a team ranging from 4 to 12 colleagues in the role of configuring an online benefits marketplace, completion of Non-Standard Requests and troubleshooting client issues through Microsoft Dynamics CRM
  • Restructured the competencies and responsibilities of the Configuration team and developed my direct reports in those areas through purposeful work assignments, positive and constructive feedback, regular coaching, and training opportunities
  • Increased customer satisfaction by completing system testing, auditing, and using a triage model to coordinate resolution of defects and product bugs with the Product Development teams
Senior Quality Assurance Analyst, 08/2017 to 01/2019
Liazon Corporation/Willis Towers WatsonCity, STATE,
  • Cooperated and communicated with teams across Operations to ensure successful open enrollment periods and accurate portals for clients as large as 30,000 lives and 26 marketplace exchanges
  • Created 3 new test cases and edited 10 others to maintain a cohesive team approach to marketplace review and analysis
  • Debugged code and located root causes of problems by reviewing configuration files and logs through 15+ Root Cause Analyses
  • Recommended enhancements, improvements, and automation to the Quality Assurance process to increase efficiency and accuracy
  • Developed, constructed and implemented a comprehensive department training program resulting in 7 successful full time and peak-season employees
Coordinator of Financial Services, 07/2015 to 08/2017
Delta Phi Epsilon International HeadquartersCity, STATE,
  • Managed accounts receivable and accounts payable functions of the enterprise which is composed of 3 entities: operations, housing, and foundation
  • Resolved budget and invoicing problems, improved operations and provided exceptional chapter support
  • Created and analyzed weekly and monthly financial reports, documents and trends in order to help manage budgets for the enterprise and over 100 individual chapters
  • Oversaw more than 30 vendor relationships, building maintenance management, and supply ordering
  • Trained 20 colleagues by facilitating billing and budgeting lessons
Websites, Portfolios, Profiles
  • Team Leadership
  • Team Coaching
  • People Management
  • Project Management
  • Program Development
  • Planning and Coordination
  • Written Communication
  • Microsoft Office Suite
  • SQL
  • HTML
  • CSS
  • Data Analysis
  • Defect Identification
  • Root Cause Analysis
  • Confluence
  • Microsoft Dynamics
  • Curriculum Writing
  • Document Editing
  • Quality Assurance
  • Quickbooks
  • Accounts Payable/Receivable
  • Bank Reconciliations
  • Budget Development
  • Financial Reporting
Master of Education: Differentiated Instruction, Expected in
Canisius College - Buffalo, NY
Bachelor of Science: Biology, Expected in
State University of New York College At Geneseo - Geneseo, NY,
  • Minored in Adolescent Education

People Manager of the Year Nominee, Buffalo Operations CSDG - 2019

  • Toastmasters International member, Team Collaboration pathway
  • MTBFit Resource Group, Speaker Series Sub-committee member
  • Women's Inclusion Network Resource Group
  • Think Green Resource Group
  • STEM - WNY Resource Group
  • Peer Mentorship Circle, Circle Leader
  • Women's Inclusion Network Lean In Circle, General Member

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Canisius College
  • State University of New York College At Geneseo

Job Titles Held:

  • Senior Strategic Initiatives Analyst
  • Marketplace Configurations Team Lead
  • Senior Quality Assurance Analyst
  • Coordinator of Financial Services


  • Master of Education
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: