Dedicated technical leader focused on forming and maintaining personable relationships with employees and clients. Driven to provide clear and complete solutions through logically based problem solving. Confident in any situation to personally deliver solutions to someone any level of technical knowledge.
Developed and implemented a Company wide reorganization that provided a more consistent foundation for employee retention, which rose to 98% from 74%, and client satisfaction and retention, which was increased 34%.
Development of company quoting and invoice process, resulting of an increase of over an average of $10,000 of profit margin monthly on hardware sales.
Creation of company "360 Review". A comprehensive peer review that provides feedback of employee performance from all aspects of workplace.
Developed and implemented logic based problem solving process that provided a solid foundation for field technicians to resolve problems in a more timely manner.
Member of American MENSA
Implementation of reports and tracking matrix that resulted in rise in department profitability of 15%
Employee Development Plan that maintained the lowest turnover rate in the company from the date of implementation.
Consulted, scoped and invoiced single largest project in company history.
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