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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced Senior Software Engineer skilled at leading cross-functional teams. Having overall IT experience of 12.9 years, with remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency. Proponent of humanistic management techniques designed to improve both employee morale and production throughput.

Skills
  • Operating System : Z/OS 02.01.00, Windows 10,9x,2000, XP, MS-DOS,Mac BigSur
  • Language, Database and Tools: Cobol, Jcl, DB2, QMF, SPUFI,VSAM,CICS,
  • Xpediter, File-Aid, Crystal Reports, Change man, Endeavor ,DFsort, Spufi , QMF
  • Software application development and installation.
  • Requirement elicitation
  • Technical analysis
  • Software Development
  • Team management
  • Solutioning
  • Testing and maintenance
  • Software deployment
  • Customer Support
  • Agile, 2000
  • Application development, 9x
  • Architect, Migration
  • Banking, MS-DOS
  • CICS, OS
  • Cobol, Operating System
  • Concept, Producing
  • Consultation, Project management
  • Credit, Project plans
  • Crystal Reports, QMF
  • Clients, Requirement
  • Client, Software Development
  • Customer Support, Specification
  • Database, SPUFI
  • Delivery, Teaching
  • Disaster Recovery, Team management
  • Documentation, Technical analysis
  • Estimating, VSAM
  • File-Aid, Well-organized
  • Financial, Workflow
  • Functional, XML
  • DB2, Xpediter
  • Jcl
  • Team lead
  • Meetings
  • Windows
Experience
01/2016 to Current SENIOR SOFTWARE ENGINEER Workiva | New York City, NY,
  • Playing the role of Subject Matter Expert in Banking and Financial Services.
  • Working as application SME for different applications spanning across payment, Deposits, Credit and Wealth applications.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Involving in all production issues and fixing them without missing SLAs.
  • Led application development / migration initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Involved in providing consultation solutions during project scope definition and feasibility.
  • Updating and maintaining all documentation related to applications such as DAD, Operations guide and SID.
  • Worked with Architect closely in providing solutions and creation of TAD (Technical Architecture Document) documentation.
  • Take part in yearly Disaster Recovery exercise and collaborate with multiple teams to recover critical banking applications.
02/2014 to 01/2016 Technical Lead Accenture Contractor Jobs | Albany, OR,
  • Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
  • Worked in estimating the changes for a release to provide exact delivery deadline to customers.
  • Worked in converting Functional specification document to a technical solutions document.
  • Played the role of Technical Lead.
  • Reviewed code and worked with development teams to correct problems, run test scenarios and prepare for deployment.
  • Suggested improvements to team and project workflow.
  • Consulted regularly with internal customers on application development project status and software-related technical issues.
  • Took part in deployment and guided the team for supporting the issues occurring during the warranty period.
  • Provided feedback on each team members performance.
  • Troubleshot and resolved problems with programs and systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Maximized information sharing by optimizing interface linking different computer systems.
  • Coordinated installation of updated computer programs and systems.
02/2011 to 02/2014 Senior Software Engineer - Team Lead Livongo Health, Inc. | San Francisco, CA,
  • Took part in requirement elicitation meetings with clients.
  • Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
  • Worked in estimating the changes for a release to provide an exact delivery deadline to customers.
  • Worked in converting Functional specification document to a technical solutions document.
  • Worked in Agile and Waterfall software development methodologies.
  • Played roles of Module lead and Team lead.
  • Trained and mentored junior developers and engineers, teaching skills in Cobol, Jcl, DB2 and working to improve overall team performance.
  • Reviewed code and worked with development teams to correct problems, run test scenarios and prepare for deployment.
  • Suggested improvements to team and project workflow.
  • Consulted regularly with internal customers on application development project status and software-related technical issues.
  • Worked closely with global customers spanning 2 time zones to resolve UAT issues and issues arise during the warranty period.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Participated in agile development of products within cross-functional frameworks.
  • Analyzed code and corrected errors to optimize output.
08/2008 to 02/2011 Software Engineer - Developer Fidelity Investments | Forest Park, IL,
  • Built, tested and deployed scalable, highly available and modular software products.
  • Developed code fixes and enhancements for inclusion in future code releases and patches.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Took part in regression testing for software releases and produced compare reports to ensure differences occurring were only due to expected changes compared to previous releases.
  • Worked on Proof Of Concept in producing XML files from Cobol containing the meta data for automating Customer letter generation process.
  • Took part in UAT testings in addressing the defects raised by users.
  • Have taken part in multiple software deployments and provided support in addressing the issue during the warranty period.
  • Have received multiple awards from clients and company for my outstanding performance.
Education and Training
Expected in 2008 Master of Computer Applications | Anna University, Chennai, GPA:
Expected in 2005 Under Graduation : Bachelor of Science | Computer Science Bharathidasan University, Trichy, GPA:
Additional Information
  • AWARDS , Received Gold Award for Developing and introducing Proactive Monitoring and alerting tool for trust application. Received certificate of excellence "Above and Beyond" in SME role from Executive president from Cognizant.
Activities and Honors

Received Customer Focus "Above and Beyond" award from Senior vice president BFS Cognizant for the exceptional performance as SME in Comerica bank.

Received GOLD award for creating and implementing PFMAS(Proactive File Monitoring Alerting System) tool in Trust line of business.

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Resume Overview

School Attended

  • Anna University
  • Bharathidasan University

Job Titles Held:

  • SENIOR SOFTWARE ENGINEER
  • Technical Lead
  • Senior Software Engineer - Team Lead
  • Software Engineer - Developer

Degrees

  • Master of Computer Applications
  • Under Graduation : Bachelor of Science

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