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Senior Security Officer Resume Example

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SENIOR SECURITY OFFICER
Professional Summary

Dedicated Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills to apply 5 years of security-related experience to challenging new role and environment.

Skills
  • Emergency Management
  • Firearms training
  • Safety and Security
  • Superb Surveillance Skills
  • Punctuality
  • Customer service
  • Problem resolution
  • Report preparation
  • Staff education and training
  • Good listening skills
  • Emergency Awareness
  • Security Camera Monitoring
  • Legible Report Writing
  • De-escalation techniques
  • Team building
  • Organization
  • Behavioral observations
  • Complaint resolution
  • Creative problem solving
Work History
Senior Security Officer12/2015 to Current
Advent Health Heartland – Sebring, FL
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Excelled in identifying safety and security hazards in the workplace
  • Responded to any emergencies as instructed and with utmost efficiency
  • Maintained excellent attendance record, consistently arriving to work on time
  • Documented safety and security incidents, using preset guidelines and methods
  • Conducted regular campus security patrols and handled all incidents promptly to maintain overall safety for staff, patients and visitors
Customer Service Representative/Stock Associate06/2006 to 06/2016
Bealls Department Store – Lakeland & Sebring , FL
  • Coordinated with loss prevention agents to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Educated customers on promotions to enhance sales
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Assisted customers with shipping and special order requests, and arranging merchandise pick-up at other locations
  • Responded to customer requests for products, services and company information
  • Assisted in development of trainees, providing instruction and support to optimize readiness
  • Gathered and set up equipment, tools and supplies and arrange instruments according to the stores preferences or instruction
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Supported promotional plans by updating signage with price changes
  • Maintained effective team member communication
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Stocked merchandise daily, arranging according to size or color and preparing attractive displays
Stock Associate/Customer Service Associate08/2012 to 11/2014
Michaels Arts And Crafts – Sebring, FL
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Supported promotional plans by updating signage with price changes
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
  • Maintained effective team member communication
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
  • Coordinated with Loss Prevention to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
Lead Stock Associate10/2005 to 05/2006
Bealls Outlet – Lakeland, FL
  • Stocked merchandise daily, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Kept stockroom clean and organized to maximize team efficiency and productivity.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Operated box or straight trucks and cargo vans.
  • Volunteered to assist Management with store closings , demonstrating willingness to learn new tasks and increase skill levels.
Education
Associate of Science: General StudiesPolk State College - Lakeland, FL
  • Continuing education
High School Diploma05/2005Sebring High School- Sebring, FL
  • Graduated with 3.7 GPA
Accomplishments
  • Accomplished Safety Rating Of An "A" grade for Safety at the Sebring and Lake Placid Campuses for Advent Health Heartland
Certifications
  • Class D Security Officer license for the State of Florida
  • IAHSS (International Association of Healthcare Security and Safety) certified Officer
  • NIMS (National Incident Management System)-Completed some training
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Resume Overview

Companies Worked For:

  • Advent Health Heartland
  • Bealls Department Store
  • Michaels Arts And Crafts
  • Bealls Outlet

School Attended

  • Polk State College
  • Sebring High School

Job Titles Held:

  • Senior Security Officer
  • Customer Service Representative/Stock Associate
  • Stock Associate/Customer Service Associate
  • Lead Stock Associate

Degrees

  • Associate of Science : General Studies
    High School Diploma 05/2005

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