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senior security analyst resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Knowledgeable IT security professional with 5 years of experience designing and implementing security solutions in high-availability environments. Proficient System ADmin with 25+ years of experience. Installed and configured software protecting against viruses, malware and network security breaches. Investigated and remedied vulnerabilities potentially exposing sensitive data to unauthorized access, instructing clients on proper procedures to protect company systems. Dedicated expert implementing cutting-edge security solutions.

Skills
  • Encryption
  • Risk mitigation
  • Reporting and documentation
  • Multitasking
  • Decision-making
  • Good work ethic
  • Conflict resolution
Experience
06/2018 to Current
Senior Security Analyst Wipfli Llp Fox Cities, WI,
  • Made recommendations to improve security procedures and systems.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Audited networks and security systems to identify vulnerabilities.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Protected secure data files and regulated access.
  • Designed, implemented and maintained security systems and controls.
  • Updated virus protection systems based on computer virus reports.
  • Executed risk assessment and data processing system performance tests to verify and configure security settings for data processing and network access.
  • Developed plans for implementing additional measures to maximize customer security based on individual needs suggesting approaches not universally required.
  • Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
  • Coordinated installation and configuration of security system plan across company network of over 5000 individual client-side points of access.
  • Advised clients on advancement of anti-virus and anti-malware technologies to recommend continual upgrades or changes in software and system configurations.
06/2005 to 06/2018
Client Support Specialist Fellowship Technologies Bixby, OK,
  • Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
  • Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and drive resolution of issues.
  • Resolved end computer issues and implemented corrective actions to prevent recurrence.
  • Delivered exceptional client experience and encouraged repeat business.
  • Diagnosed technical problems and communicated solutions to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Mentored junior team members and managed employee relationships.
11/1997 to 06/2005
IT Systems Administrator Primepay New York, NY,
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Trained and directed users on correct use of software and hardware within systems.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Conducted basic troubleshooting to isolate and diagnose common system problems.
  • Kept systems operating efficiently by performing necessary upgrades and repairs.
  • Created online documentation to help employees resolve day-to-day issues.
  • Implement policies, procedures and best practices to safeguard and protect data, reports and access.
  • Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
  • Installed firewalls and antivirus software to improve cybersecurity.
  • Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Performed data backups and disaster recovery operations.
  • Installed security software to protect networks.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Conferred with network users about solutions to existing system problems.
  • Planned, tested and supported high-availability infrastructures.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
11/1994 to 11/1997
Novell Administrator DOA - Infotech Services City, STATE,
  • Installed and supported hardware and software for desktops, servers and printers.
  • Managed employee access, security roles and permissions.
  • Worked closely with end users to solve problems related to hardware and software.
  • Provided troubleshooting and testing to support network.
  • Monitored system upgrades, patches and new configurations.
  • Worked independently while coordinating project work and support functions with other team members.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
Education and Training
Expected in 05/1994 to to
Bachelor of Science: Computer Science And Programming
University of Wisconsin - Madison - Madison, WI
GPA:

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Resume Overview

School Attended

  • University of Wisconsin - Madison

Job Titles Held:

  • Senior Security Analyst
  • Client Support Specialist
  • IT Systems Administrator
  • Novell Administrator

Degrees

  • Bachelor of Science

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