Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
- Detail-oriented Quality Coordinator committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in Software Testing with Agile and Scrum Process operations and dedicated to maximizing quality.
- Quality Analyst with experience in program and project management applications such as Credit Card (POS). Effective communication and organizational skills. Independently tests multiple applications with minimal supervision.
- Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.
- Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision.
- Independent and self-directed. Detail-oriented Quality Coordinator committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in DCSI operations and dedicated to maximizing quality.
Skills
- Materials inspection
- Correction action planning
- Structured Query Language mastery
- Six Sigma methodology
- Continuous Improvement
- Software quality assurance knowledge
- Cost-reduction methods
- Mastery of QA methodologies
- Testing protocols
- Materials testing
- Laboratory computer systems
- Technical writing
- Safety procedures
- Product inspections
- Statistical analysis
Education and Training
Chattahoochee Technical College Marietta, GA Expected in 03/2005 ā ā Associate of Science : ā¢ Electronics & Bio Medical Engineering - :
Bangalore University BANGALORE, Expected in 04/2006 ā ā Bachelor of Science : Computer Science - :
Experience
Tesla - Senior Scrum QA Analyst
Houston, TX, 05/2013 - 07/2020
Houston, TX, 05/2013 - 07/2020
- Participated in daily Scrum meetings to update on project progress.
- Monitored and facilitated scrum processes and team meetings for touch screen solution petroleum , hospitality and service industry.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Trained and mentored highly effective teams to meet corporate service standards.
- Identified, addressed and either resolved or escalated project issues.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Produced status reports for customers and senior management.
- Identified and resolved hardware and software interface obstacles and oversaw system integration.
- Analyzed system-level diagnostic failures for both hardware and software and developed corrective actions.
- Designed and updated test cases to complete consistent manual tests.
- Developed data management plans to collect, manage and analyze data.
- Produced test scripts for new automated software testing rounds.
- Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
- Set up automation frameworks, tools and methodology to assist future users and streamline automation.
- Involved in Hard Core Testing of Pin Pad (EMV Machines) Testing for SHELL
- Performing API/Web Services, Middle ware/interface testing, Browser/Platform Compatibility
Diebold, Inc. - Lead QA Scrum Software Engineer
City, STATE, 03/2010 - 06/2012
City, STATE, 03/2010 - 06/2012
- Participated in daily Scrum meetings to update on project progress.
- Monitored and facilitated scrum processes and team meetings for American multinational financial technology company development.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Trained and mentored highly effective teams to meet corporate service standards.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Identified, addressed and either resolved or escalated project issues.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Produced status reports for customers and senior management.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Devised implementation plans, including cost-benefit and ROI analyses.
- Preparation of Test Strategy, Test Plan, RTM and Test Suites.
- Responsible for QA Project Management and Onshore Test Deliverables
- Includes QA Effort Estimation, Resource Planning and Scheduling.
- Performing BBT, Functional, Integration, Data Base, System, Compatibility and Regression Testing
- Involved in Toal Gate Review, identifying project risks and have mitigation plan
- Validate Purchase, CARD Payment Process through Payment Tech using different payment methods
- Defect management, WSR, Test Metrics, Process adaptation and Release Management & Sign Off
- Introduced automation tools to reduce redundancy and enhance workflow.
- Collected and defined customer requirements to produce product scopes.
- Optimized system performance by making proactive adjustments and resolving bugs.
TWACS - Software QA Engineer
City, STATE, 07/2007 - 10/2009
City, STATE, 07/2007 - 10/2009
- Developed RFID combined technology solutions utilizing different protocols to meet individual customer needs.
- Verified compliance of developed applications with architectural standards and established practices.
- Created simulations and models of radio frequency identification device (RFID) systems to inform selections and configurations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Communicated service installation orders and escalations to improve CRM and QA effectiveness.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Responded quickly to emergency repair situations by phone or email within 15 minutes.
- Tested equipment following each install to determine efficiency and proper functionality.
- Observed strict safety measures when working with equipment and chemicals to minimize accidents.
- Created agendas and communication materials for team meetings.
- Performed functional and Non-Functional testing with manual and automation testing tools
- Created Product level test plan, Test suites and mentor the team in test process
- Created Test Scenarios and Test Cases for new and enhanced functionality
- Prepared Test Data, Test Execution and defect reporting
- Ā· Responsible for Defect Management, Review, Reporting and Metrics
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Resume Overview
School Attended
- Chattahoochee Technical College
- Bangalore University
Job Titles Held:
- Senior Scrum QA Analyst
- Lead QA Scrum Software Engineer
- Software QA Engineer
Degrees
- Associate of Science
- Bachelor of Science
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