Senior Level Operations Executive & Financial Analysis Expert with 20 years of experience leading business operations within the healthcare industry Proven ability to present to senior executives, including developing lasting relationships within the Centers for Medicare and Medicaid Services. A skilled tactician, negotiator, and financial expert successful at capturing cost reductions, facilitating smooth-running operations, and achieving long-term growth and revenue. Able to translate business development models into specific growth and retention strategies to improve market share and revenue. Advise the executive team and the board on financial issues impacting business transactions and work with outside vendors.
Core competences:
Developing in reporting tools like SQL, Business Objects, COGNOS, SPSS, SRSS,SAS,Tableau, et - Excellent written, verbal, organization and presentation skills - Financial Management and Control-Client Financial Data Analysis-Key Financial Metrics - Client Satisfaction - Team-Building - Organizational Strategic Plans-Identify /Allocate Resources-Coaching and Leadership-Client Needs Assessment-Bank Reconciliations - Portfolio Development - Problem Solving - Validate New Processes-Automation Systems - DMAIC - Special Events Management - Program Development & Execution- Conferences & Meetings-Staff Communication & Coaching - Sponsorship & Research & Development
Skill Highlights
Small business development
Project management
Leadership/communication skills
Product development
Product line expansion
Business operations organization
New product delivery
Client account management
Human resources
Budgeting expertise
Negotiations expert
Employee relations
Self-motivated
Market research and analysis
Advanced Excel modeling
Business systems analysis
Business process improvement
Functional requirements
User acceptance testing
Integrated Reporting Information System (IRIS)
Portfolio management
Budgeting
Business requirements matrixes
Project management
Requirements gathering
Critical thinking
P&L management
Team building
Mergers and acquisitions
SLA implementation
Business management methodology
Procedure development
Collaborative
Project analysis
Leadership mentoring
Tactical execution
Organizational design
Layout and design
Mobile application development
Managing tight deadlines
Working independently
Large-scale systems
Working with large data sets
Linux (Ubuntu)
jQuery
PHP
Cognos
SPSS
SAS
System administration
Computer vision
Analytical reasoning
Budget analysis
Account reconciliations
Fiscal budgeting knowledge
accounting operations
professional SEC and call reporting
General ledger accounting aptitude
Complex problem solving
Strong communication skills
Proficient in SAP
Effective time management
Excellent managerial techniques
ERP (Enterprise Resource Planning) software
Operations management
Performance tracking and evaluation
Decisive leader
SLA implementation
Business management methodology
Procedure development
Collaborative Project analysis
Leadership mentoring
Tactical execution
Organizational design
Core Accomplishments
Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Business Development
Initiated two key partnerships which resulted in 30% revenue growth.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Competitive Analysis
Performed competitive analysis to make recommendations for future company growth.
Spearheaded and led a major network installation and upgrade project.
Saved more than $200,000 by renegotiating an IT outsourcing contract.
Led a successful acquisition and the subsequent technology integration in under 60 days.
Named “Lean Six Sigma Green Belt” Candidate in 2015.
Increased personnel productivity by 50% by creating a progressive pay program that tied safety and customer service to individual and team performance.
Professional Experience
04/2014 to Current
Senior SAP Process Improvement ManagerPayscale – Seattle, WA,
Serve as the Process improvement lead for all analytical projects within the McKesson Financial Center.
Establishes metrics, policies and procedures, using SDLC and Six Sigma methodologies
Develop ad hoc reports, OLAP cubes, and operational reporting for Operations, Finance, and Executive management staff using SAP BW, SAP HANA, SPSS, SRSS, SQL, Business Objects 4.1, Oracle SQL, Tableau, and Hadoop business intelligence and reporting tools.
Conducts cross-team debriefs to facilitate continuous improvement in the delivery and execution of IT work using Six Sigma Methodology Project Management: needs assessment; documentation of current business process; identification of key stakeholders; deployment of resolution; validation of results; and training of employees.
Planning and performing operational and financial audits Owner of the forecasting process and maintenance of the financial model Management reporting for daily and monthly key performance indicators Prepare monthly financial and operational forecasts including variance analyses Identify any risks and/or opportunities within the forecast Interpret financial performance results and translate them into operational improvements.
Proactively identify and take a leadership role in driving productivity and profit improvement opportunities for the company.
Assist with the evaluation of M&A opportunities Ad hoc reporting and analysis.
10/2013 to 05/2014
Senior Implementation ManagerDean Health – Neenah, WI,
EDI Implementation and tier 3 analyst of EDI related issues
Wrote queries/scripts/programs necessary to generate data output and reports, and to input historical and current data via MySQL, Cognos, and SSRS Performed complex analysis from RFP's and business acquisitions Performed pricing, Disruptions, Discount Analysis, GEO's for current client and potential clients Lead the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.
Cultivated contacts with vendor requirement planners or developers - to obtain information about future vendor developments in the functional area and to try to influence those developments in ways favorable to MIT.
Participated in outside professional activities to maintain knowledge on developments in the field.
Establish liaisons with universities and other comparable vendor users to keep abreast of status of computing and communications activities at these institutions.
Continuously improved project management toolkits and methodologies used within IS&T.
Provide expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building and group motivation.
2012 to 10/2013
Financial Improvement ManagerPLANNED PARENTHOOD OF GREATER TEXAS – City, STATE,
Responsible for designing, restructuring, and implementing policies and procedures for the purpose of decreasing aging accounts and increasing revenue.
Performs technical and analytical supported leadership to help the division meet its goals.
Transaction lifecycles of Financial, HealthCare, and Federal programs Documentation and the identification of key controls within the transaction lifecycle Demonstrated experience in implementing major process improvement/redesign, organizational change, and transformation programs within a large organization is require Established metrics, policies and procedures and reporting via GE Centricity, Cognos, SQL, SPSS, SAS, and Business Warehouse Applications Responsible for significant, Institute-wide projects, typically with large budgets and sizeable staff, focused on meeting project commitments, including communications with sponsors, stakeholders etc.; would not necessarily have strategic or operational responsibilities.
Spent a majority of my time on project management responsibilities.
Lead the design, testing, planning, and implementation of complex projects for systems that typically affect many.
2012 to 10/2012
Director of Business OperationsTexas Tech Health Science Center – , ,
Recruited to this 90 provider medical institution with accountability for a broad range of financial and day-to-day operational leadership of 40 employees among two locations.
Monthly production of physician compensation models as well as other analysis for the physician practices.
Advanced knowledge and demonstrated working knowledge of statistical models and methodology- able to get to true root causes of issues Advanced knowledge and demonstrated working knowledge of Cognos, SPSS, SAS, SQL programming Spearheads special projects, structure the work, manage the process, drive the right set of analyses, and present the answer to senior executives through a compelling storyline Analyzed data, reports, processes, and measurements for key managed care indicators, which increased revenue by 30 percent within three months.
Provided mentorship, coaching and direction setting to team members and project managers.
Ensured project team, staff and manager training and development.
Drove organizational change taking full account of obstacles, opposition, and differing stakeholder priorities.
Acted as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project.
Analyzed staffing and workload, and recommends to the audit manager or AIGA substantial audit program workload and staffing changes, scheduling of assignments, and redetermination of priorities.
Reviewed audit reports requiring the signatures of the AIGA and Inspector General (IG).
Ensures the reports are technically correct, conforms to office policies and the standards for audits of government organization.
Attended meetings, briefings and conferences with high level personnel both in and out of the Authority and represented the manager of audit at meetings and conferences as required.
The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position.
It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.
Education
Expected in December 2008
Master of Business Administration: Texas Women's University - Denton, TX GPA:
: Rehabilitation Studies University of North Texas - Denton, TX GPA: GPA: 3.89/4.0 Rehabilitation Studies GPA: 3.89/4.0
Professional Affiliations
Member of American Sociological Association
MGMA 2014-present
Leadership Development Program 2014-present.
Six Sigma Certification 2014-present
Skills
Develop ad hoc reports, OLAP cubes, and operational reporting for Operations, Finance, and Executive management staff using Cognos, SAP BW, SAP HANA, SPSS, SRSS, SQL, Business Objects 4.1, Oracle SQL, Tableau, and Hadoop
Business intelligence and reporting tools.
Conducts cross-team debriefs to facilitate continuous improvement in the delivery and execution of IT work using Six Sigma Methodology
Project Management: needs assessment; documentation of current business process; identification of key stakeholders; deployment of resolution; validation of results; and training of employees.
Developing in reporting tools like SQL, Business
Objects, COGNOS, SPSS, SRSS, Tableau, et -
Excellent written, verbal, organization
and presentation skills
Special
Events Management - Program Development & Execution- Conferences &
Meetings-Staff Communication & Coaching - Sponsorship & Research &
Development
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