SEARCH

Senior Salesforce Marketing Cloud Support Analyst Resume Example

Resume Score: 60%

Love this resume?Build Your Own Now
SENIOR SALESFORCE MARKETING CLOUD SUPPORT ANALYST
Professional Summary
Professional adept at building consensus among staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions.
Skills
  • Strong project management skills to handle complex projects simultaneously
  • Change management
  • Ability to thrive in a fast-paced environment while multi-tasking
Languages
Bilingual (Fluent Spanish/English
Work History
Senior Salesforce Marketing Cloud Support Analyst, 12/2013 to Current
Salesforce – Indianapolis, IN
  • Lead Premium Support Latin American team to ensure prompt and complete resolution of technical challenges of the Marketing Cloud application for international clients.
  • Manage highly visible, global and strategic customer cases and ensure 100% customer satisfaction.
  • Support specialties in Salesforce Marketing Cloud data management, scripting languages, API, and Mobile application.
  • Organized and led  monthly/Quarterly new ERGs (Latinoforce and Women Network) Becoming Salesforce ERG orientation as Employee Resource Group (ERG) ambassador.
  • Served as company representative at IPS Schools and University (Partner with Futureforce) to promote company objectives.
  • Collaborate, consult, and partner with ERG leaders to organize ERG events.


Salesforce, Premium Support Analyst, 12/2013 to 08/2016
Salesforce – Indianapolism, IN
  • Defined action plans and follow through with complete documentation to case closure.
  • Client facing role working with Salesforce's premier clients to consult, design and support solutions for the Salesforce Marketing Cloud.
  • Created SQL queries for the purpose of troubleshooting, gathering information and/or reporting.


Advance Support Analyst, 11/2012 to 11/2013
Exact Target – Indianapolis, IN
  • Worked on multiple client engagements and with associated internal teams.
  • Provided technical support on various aspects of Marketing CRM product based on the customer's business requirements.
  • Support ET email application, IMH, setting up Google Analytics strings, SOAP API calls, AMPscript code support, HTML rendering cases, programs, groups and scheduling.


AX Senior Consultant, 04/2011 to 07/2012
BKD, LLC Customized Microsoft Dynamics AX – Indianapolis, IN
  • ERP Enterprise Resource Planning) software solution for key industries-manufacturing, finance, distribution, retail, services, and the public sector.
  • Configured and customized forms, reports and interface for Microsoft Dynamics AX Worked on Microsoft Dynamics AX (Dynamics AX 4.0, 2009, 2012) for development and implementation for industrial units Maintained testing, debug program modules Inspected functionality of applications ensuring they met client requests.


IVR Programmer Analyst, 01/2007 to 03/2011
Sallie Mae – Fishers, IN
  • Tracked production issues with the IVR ( Interactive Voice Response) , researched solutions and coordinates the remediation of deficiencies for production issues Responded to incidents escalated from the customer service team that involved troubleshooting the applications due to an interruption in service or application unavailability Created and executed implementation plans for new processes.
  • Responsible for running global migration software releases in coordination with the web team and other IT divisions in the company Analyzed best approach to solving systems problems
  • Organized and participate in a diversity committee to promote diversity at the company.


Help Desk Specialist, 04/2004 to 01/2007
Calderon Textiles, Inc
  • Installed new software releases, system upgrades, and resolved software related problems on workstations and servers.
  • First level customer service support.
  • Documented software and hardware systems upgrades.
  • Supported and maintained users account information including rights, security and systems groups.
  • Wrote access control policies.
  • Provided employee education


Education
A.A.S. Degree: Computer Information Systems, 05/2004
Ivy Tech State College - Indianapolis, IN


B.S. Degree: Computer Information Technology, 12/2006
Purdue School of Engineering and Technology - Indianapolis, IN
Computer Information Technology

Bachelor of Science: 2012
abc -



Bachelor of Arts: 2012
ccc -


Bachelor of Arts: 2014
ddd -
Accomplishments
  • Training:
    [abc][Describe accomplishment 2]
Certifications
Additional Information
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Salesforce
  • Exact Target
  • BKD, LLC Customized Microsoft Dynamics AX
  • Sallie Mae
  • Calderon Textiles, Inc

School Attended

  • Ivy Tech State College
  • Purdue School of Engineering and Technology
  • abc
  • ccc
  • ddd

Job Titles Held:

  • Senior Salesforce Marketing Cloud Support Analyst
  • Salesforce, Premium Support Analyst
  • Advance Support Analyst
  • AX Senior Consultant
  • IVR Programmer Analyst
  • Help Desk Specialist

Degrees

  • A.A.S. Degree : Computer Information Systems , 05/2004
    B.S. Degree : Computer Information Technology , 12/2006
    Bachelor of Science : 2012
    Bachelor of Arts : 2012
    Bachelor of Arts : 2014

Similar Resumes

View All
Salesforce-Marketing-Cloud-Developer-/-Exact-Target-Developer-resume-sample

Salesforce Marketing Cloud Developer / Exact Target Developer

Walmart

Fremont, California