Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Skills
Customer support
Customer relations
Report creation
Project management abilities
Data evaluation
Inbound and Outbound Calling
Problem resolution
Continuous Improvement
Account management
Decision-making
Quality Assurance
Microsoft Office expertise
Experience
6/24/21 to Current
Senior Registered Client Service SpecialistAltruist – Austin, TX,
Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, and post-meeting documentation
Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance
Process, submit, and service all account paperwork/requests; follow through to completion
Process, submit, and handle trading (equities and mutual funds)
Assist in preparation of consolidated performance reporting on a monthly/quarterly basis
Maintain CRM database; define and ensure adherence to appropriate client service models
Manage multiple and competing priorities on a daily basis in pursuit of business objectives
Other responsibilities as assigned by multiple Advisors
08/2020 to 04/2021
Investment Solutions RepresentativeFidelity Investments – City, STATE,
Built fast-growing customer relationships by identifying customer’s need and offering customized Fidelity investment solutions based on in-depth knowledge of products and services
Provided investment direction by using guidance tools to match needs with suitable guidance solutions such as products, research, and services
Partnered with other functions and roles within the organization to drive additional business
Developed and positioned mutual funds, fixed income products, and discretionary money management services to existing customers or leads
Hosted conversations about domestic and foreign financial markets, market trends, economic indicators, investment concepts and strategies, and the universe of daring products in the investment and consumer financial industry
Educated clients on an ongoing basis regarding asset allocation
Conducted annual reviews of client’s profiles to ensure suitable portfolio allocations
Probed, uncovered and incorporated all relevant financial and personal data to identify the most appropriate investment strategy and identify additional investment opportunities
Conducted welcome calls with new clients to solidify the relationship and outline the service model
Resolved service requests in coordination with Advisory Service Specialists
01/2019 to 08/2020
Senior Registered Client Experience RepresentativeFidelity Investments – City, STATE,
Supported and assisted advisors by providing customer service through incoming calls and email communication for complex financial transactions
Employed timely decision making by facilitating and resolving problem resolution for customer requests
Owned complex case issues and provide follow-up on all problems
Interacted with a multitude of business departments and outside firms to assist in resolving client issues
Prepared accurate and concise reports, conveying progress, issues and solutions for tracking trends and associate metrics
2020 Q1 Quality Honor Roll Winner amongst hundreds of associates
Recognized multiple times for outstanding customer service from top grossing clients
Dedicated over 150 hours to training new associates
01/2016 to 01/2019
Brokerage Operations RepresentativeFidelity Investments – City, STATE,
Executed accurate and timely processing of outsourced transactions for correspondent clients within the money movement, transfer of assets, and account maintenance processes
Refined and enhanced the daily processing workflow through use of strategic analytics and problem solving
Implemented a strategy to capture processed work generating an annualized revenue to firm by $65,000
Reduced defect rate by 11.36% through analysis and associate training
2018 Q3 Quality Honor Roll Winner
Received multiple Impact Player awards for outstanding service for improving the overall client/advisor experience
Achieved quality rate of 99.6% while exceeding productivity targets by 124% in 2018
Achieved quality rate of 98.9% while exceeding productivity targets by 119% in 2017
Certifications
FINRA Series 7 License - 2020
FINRA Series 63 License - 2021
Education and Training
Expected in 12/2015 to to
Bachelor of Science: International Economics Texas Tech University, College of Arts and Sciences - Lubbock, TX GPA:
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Resume Overview
School Attended
Texas Tech University, College of Arts and Sciences