senior quality engineering manager resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
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Professional Summary

Accomplished engineering and project management professional specializing in developing, deploying and improving products and processes for consumer electronics, cellular phones, and semiconductor industries. Expert in driving zero-defect culture, building global teams, and reducing waste.

Master of Science (MS): Project Management & Leadership, Expected in to Northeastern University - Boston, MA
Master of Business Administration (MBA): , Expected in 2006 to Webster University - St. Louis, MO
Master of Science, (MS): Industrial Engineering, Expected in 1999 to University of Oklahoma - Norman, OK
Bachelor of Science (BS): Chemical Engineering, Expected in 1997 to University of Oklahoma - Norman, OK
Work History
Senior Quality Engineering Manager, 09/2018 to Current
Entegris, Inc.Billerica, MA,

Lead the implementation of Amazon PRD, quality, reliability, usability, legal, software, and customer requirements for Alexa products

  • Develop product schedules, budgeting, and resource allocations for deliverables (NUDD, OBA, PVT, OK2Ship)
  • Lead resolution of design, software, manufacturing, reliability, and user feedback issues from ORT, OBA, DRDT, and other internal testing e.g. Beta, Compliance, etc
  • Provide weekly update to various levels of the organization
  • Conduct weekly core team meetings, bug management, stakeholder alignment, and coordinate milestone reviews
  • Control and manage deviations to Plan of Record (POR) and manage risks throughout the product development cycle
  • Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests
  • Directed off-site teams completing OBA, ORT, SMT, FATP, and Reliability tests on Zuul, Octave, Maverick, and Raven to support successful PDP milestones, OK2Ship, and GM releases
Principal Engineer, 05/2008 to 06/2018
Abbott LaboratoriesMcallen, TX,

Guided a team of globally distributed cross-functional team in project scoping, requirements, budgeting, scheduling, and implementation of milestones, risk management, lessons learned, KPI management, and defect management

  • Coordinated and led Integration of over 60 product development systems and tools with over 1,500 personnel at 13 new Qualcomm and acquisition sites in the US, Canada, China, Finland, India, Israel, Singapore, and Taipei
  • Headed scoping, requirements management, development schedule, budget, user acceptance testing, training, and roll out of 11 enterprise software systems for SOC, with 91% completed ahead of schedule
  • Oversaw 100+ problem resolutions and root cause analysis for critical development and user issues spanning over 20 digital products, 40 IPs, with engagement in teams in US, India, and China
  • Coordinated identification of KPIs across multiple features and led overall development and rollout of user interactive dashboards for 6 key projects in Tableau and Qlikview
  • Institutionalized risk management and supported global compliance
  • Spearheaded cost reduction initiatives through Cost of Quality estimation of 45 processes/flows & driving targeted initiatives in design, testing, and software development
Senior Engineering Manager, 01/2006 to 01/2008
ShiptWest Nyack, NY,

Headed a team of 6 engineers to implement Motorola POR requirements in 4 CDMA Razr phones

  • Developed overall product development schedule, milestone reviews, lessons learned, DPPM Predictions, CAPA, Risk Management, Defect Management, and Code Reviews
  • Reduced risks to new design and schedule by 63% using FMEA and Pertmaster Monte Carlo simulations for the first Motorola CDMA phone with haptics, BTS4020, and BSP
  • Acted as CDMA Six Sigma Black Belt and improved Six Sigma projects completion rate 35% by providing Six Sigma training, coaching, and hands on support to 25 Six Sigma Black Belts and Green Belts
Sr. Quality Engineering Manager/Six Sigma Master Black Belt, 01/2001 to 01/2006

Recruited a team of 11 Quality professionals to implement product quality, reliability, usability, safety, legal, security, environmental (DFE), and regulatory compliance in development and launch of 6 Nokia phones

  • Regulated APQP, Product Quality Milestone Reviews, FMEAs, Cpk, SPC, GRR, DOE, Product Safety Reviews, DfM, Software Maturity, Lessons Learned, Defect Management, and Documentation Control
  • Prevented $2 million loss in revenue by determining impact of window wear on Nokia 3285 phone utilizing reliability prediction models and DOE analysis
  • Lowered No Fault Found (NFF) failure returns 18% by leading the R&D team to root cause and reduce impacts of software resets and race conditions
  • Transformed early software warning systems from Sprint, Verizon, and Metro PCS 35% by conducting data correlations and predictive modeling, optimizing resource allocations, and feedback loop

Project Management Professional- PMP (PMI)

Risk Management Professional- RMP (PMI)

Certified Six Sigma Black Belt - CSSBB (ASQ)

Certified Software Quality Engineer -CSQE (ASQ)

  • Team leadership
  • Budgeting
  • Coaching
  • Cost reduction
  • Regulatory compliance
  • Product development
  • Product Testing
  • Program Management
  • Requirements analysis
  • Risk Management
  • Six Sigma
  • Technology integration
  • Technical specifications creation
  • Defect Management
  • Conflict resolution
  • Quality assurance
  • Conceptual thinking
  • Project documentation
  • Planning and implementation
  • Configuration management
  • Excellent problem-solving abilities
  • Workflow and System analysis
  • Cross functional collaboration
  • Strategic planning
  • Product development and new product introduction of 10+ devices
  • Acquisition and integration of six global companies
  • Enterprise IT software and systems requirements management, architecture, development and rollout
  • Lifecycle management from initiation to closure of over 30 projects
  • Training to 500+ engineers on Six Sigma concepts and Concurrent Engineering processes
  • Risk management implementation with over 50 System, Design, and Process FMEAs

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Resume Overview

School Attended

  • Northeastern University
  • Webster University
  • University of Oklahoma
  • University of Oklahoma

Job Titles Held:

  • Senior Quality Engineering Manager
  • Principal Engineer
  • Senior Engineering Manager
  • Sr. Quality Engineering Manager/Six Sigma Master Black Belt


  • Master of Science (MS)
  • Master of Business Administration (MBA)
  • Master of Science, (MS)
  • Bachelor of Science (BS)

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