senior quality assurance test manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Executive Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Career Objective:
Experienced Project/Program/Quality Assurance Manager with over twelve years of management experience seeks position in a dynamic and Cutting Edge Organization.
Summary of Professional Skills:
Exceptional Documentation and Presentation skills
Strong Analytical and Problem Solving skills
Careful Attention to Detail
9+ years of Program and Project Management experience
Complex Problem Solving
Strong written and oral communication skills
Outstanding interpersonal skills, Self-starter
Interacts well with all levels of management
5+ years in Website Administration
Excel, Word, Project, Access, Publisher, PowerPoint
Professional Experience
Senior Quality Assurance Test Manager, 06/2012 to 09/2015 Magnitude Software – Remote, OR,
Responsible for coordination and testing of U-verse equipment and Applications with current customers, management employees, in the pre-production stage in order to ensure a desirable customer experience Work with both project and product managers, along with vendors, to define testing objectives and needs Work to develop detailed test scripts for testers, testing schedules, resources available, and test groups Work cross-functionally with different teams and the vendors to troubleshoot issues that arise during testing to a full resolution Compile results and work with vendors and clients to resolve any defects or critical issues discovered in testing Open and track vendor, client, internal defects to resolution Conduct one on one meetings with testers (customers) to get testing feedback and provide issue support Present testing progress and/or results to leadership.
Senior Project Manager Network, 08/2011 to 06/2012 Labur Professional Staffing – Atlanta, GA,
Responsible for all aspects of the development and implementation of assigned technical projects and provides a single point of contact for those projects Leads cross functional teams to complete projects within allotted timeline and budget Responsible for taking technical projects from original concept to final implementation Work with project team to define project scope and objectives Work to Develop detailed work plans, schedules, project estimates, resource and status reports Conduct weekly project meetings for project tracking and analysis Manage the integration of vendor tasks and tracks and reviews vendor deliverables Provide technical and analytical guidance to project team Recommend and takes action to direct the analysis and solutions of problems.
Project Manager, 04/2009 to 08/2011 Huntington Ingalls Industries – Dahlgren, VA,
Manage the Program Change Control Process for the U-verse Program and its twelve factories Manage the Program Integration Jeopardy Process Provide support as Functional Team Lead for OSS/BSS Responsible for working with clients and vendors to ensure all Jeopardy and Change Request issues and/or questions are answered/addressed within 24 hours Ensure that proper completion and Program Change Control procedures are well followed Analyze all the documents that are required for the progress of releases such as Functional Requirement Specifications, System Requirement Specifications, and Change Request Hold weekly meeting to cover new CRs and address any questions or conflicts Project Managed the Updating of Program Integration Tools in order to simplify and streamline the process Assist in the migration of PIO tools to One AT&T PMATT tool Developed and authored M&Ps for Phase and Program Manager Positions for the Project Integration Office Responsible for maintenance of several integrated master project plans supporting launches for multiple phases of the U-verse Program Analyzed proposed changes to the Master Program Plan to evaluate downstream and cross-functional impacts that could jeopardize a timely launch.
Created ad hoc reports and presentations for communication to upper management Trained and proficient in Microsoft Access to create, manage, and run reports in preparation of migration to a One AT&T office.
Worked with functional team leads to ensure that the Master Program Plan contained all critical tasks and effectively communicates those activities to upper management.
Program Manager, 03/2006 to 04/2009 AT&T Operations – City, STATE, USA
Responsible for maintenance of several integrated master project plans supporting launches for multiple phases of the U-verse Project Analyzed proposed changes to the Master Project Plan (MPP) in Microsoft Project to evaluate downstream and cross-functional impacts that could jeopardize a timely launch.
Created ad hoc reports and presentations for communication and presentation to upper management.
Worked with functional team leads to ensure that the MPP contained all critical tasks and effectively communicates those activities to upper management.
Developed and authored M&P for Phase and Program Manager Positions for the Project Integration Office.
Manager Ordering Front Door, 04/2004 to 03/2006 AT&T – City, STATE, USA
Managed the handling and processing of projects submitted to the DSO Front Door Team for Frame/ATM (Non-DSL).
Coordinated the assignment of resources for submitted projects with careful focus on details.
Responsible for tracking projects in a timely and accurate manner.
Responded to project managers/clients problems, needs, and requests in a timely and efficient manner in order to keep project on track and on time.
Administrator of group's share drive.
Utilized Express on a daily basis to enter projects in and verify assessments and funding.
Worked in FileNet P8 system on a daily basis to update files.
Documented various processes within program for clients.
Manager, 09/2003 to 05/2004 SBC Advanced Solutions Inc – City, STATE, USA
Conducted Website Maintenance and Administration for SBC DSL ordering systems.
Authored Business Requirements, Change Requests, and System Impact Documents for DSL ordering systems.
Lead monthly DSL Ordering Information Systems User Forum Calls.
Administrator for Team Share Drive.
Education
Masters of Business Administration: , Expected in 2016 to Western Governors University - Salt Lake City, UT GPA:
Enrolled in various free courses from edX Inc. to learn new processes and retain knowledge of various programs and software not used on a daily basis
Bachelor of Science: Business, Business Management, Expected in 2007 to Western Governors University - Salt Lake City, UT GPA: Business, Business Management
Affiliations
Pioneers South Texas Chapter Member
Ideal Member
Oxygen Member
Professional Women of AT&T
Member The Wish Connection Member
Western Governors University Alumni Association
Western Governors University Texas Alumni Association
Hacemos Member
Skills
Attention to Detail, Fantastic interpersonal skills, Skilled in Excel, Access, PowerPoint, Microsoft Project, Publisher, Word, Presentation skills, Problem Solving skills, Problem Solving, processes, progress, Project Management, project plans, Quality Assurance, Self-starter
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