senior process improvement specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Professional Continuous Improvement Manager offering more than 15 years of experience managing improvement process programs. Successful in identifying problems to develop targeted solutions and implement employee training using lean principles. Focused on developing value stream mapping to analyze production and improve workflow processes. Expert in identifying risks and developing solutions that reduce chances of potential issues.

  • Process improvement solutions
  • Business Process Analysis
  • Employee training
  • Project planning and development
  • Business process re-engineering
  • Team Bonding
  • Project Management
  • Functional & Business Requirements
  • Workflow Optimization
  • Project coordination
  • Departmental collaboration
  • Interpersonal Communication
Work History
Senior Process Improvement Specialist, 07/2015 to Current
Ss&C TechnologiesMinneapolis, MN,
  • Restructured procedures through coordination with Client Services, Clients, and Management Team to create and execute projects.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Conducted thorough reviews of [Type] operations to devise and deploy improvement strategies, facilitating consistent inter-department communication, knowledge, and data sharing
  • Managed development and implementation of continuous improvement initiatives across production environment.
  • Worked with cross-functional teams to develop and implement processing improvements and drive quality mindset resulting in improvement in productivity.
Senior Quality Analyst/Employee Training Coordinator, 09/2005 to 08/2015
Meadowbrook Insurance Group, Inc.Westerville, OH,
  • Analyzed and assessed existing training program for effectiveness, identified underperforming areas, and planned corrective solutions.
  • Inspected, verified and documented quantifiable characteristics of customer agreements, comparing against customer specifications and company quality standards to achieve further market penetration.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing classified, coded and rated application data to stimulate and support enlightened decision making.
  • Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Drove operational improvements including production tracking policies which resulted in savings and improved profit margins by 8%.
Assistant Underwriter, 04/2003 to 09/2005
Travelers InsuranceCity, STATE,
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Provided high level of assistance by helping with review, classification, coding and rating of applications.
  • Supported review and acceptance or denial of new or renewal business.
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Office Manager /Agent, 03/2001 to 06/2003
Georgia Walker & AssociatesCity, STATE,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall efficency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Handled client correspondence and tracked records to foster office efficiency.
Master of Science: Quality Management, Expected in 06/2013 to Calumet College Of St. Joseph - Whiting, IN,
Bachelor of Science: Elementary Education, Expected in to University Of Central Missouri - Warrensburg, MO,

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Resume Overview

School Attended

  • Calumet College Of St. Joseph
  • University Of Central Missouri

Job Titles Held:

  • Senior Process Improvement Specialist
  • Senior Quality Analyst/Employee Training Coordinator
  • Assistant Underwriter
  • Office Manager /Agent


  • Master of Science
  • Bachelor of Science

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