Technical support professional with extensive IT background. I have over ten years of technical troubleshooting, end-user service, and network development experience. I specialize in troubleshooting, installing, upgrading, and resolving issues with desktop and notebook computers as well as printers, scanners, and mobile devices. Seeking a challenging IT Support Specialist position in an industry-leading firm.
•Reimage systems using ghost and adding it back to the domain
•Operating Systems: NT, Windows XP, Vista, Windows 7, Windows 8, and OS X
Microsoft Office Suites: 2000, 2003, 2007, 2010, 2013
• Served as network administrator, administrative assistant, and technical support
• Assisted the manager in updating the database for the IT department's monthly billing
• Installed a new phone system and programmed the voicemail for each department
• Maintained/monitored the network server and announced system outage
• Upgraded and replaced hardware such as disk drives and motherboards
• Provided technical telephone support to correct software and hardware problems.
• Set-upand configured new computer systems
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