Results focused Technician and Manager successful in building, training and motivating a large Network Operations Center. Over 12 years in the ISP and Telecommunications industry with over 4 years as a Senior Manager. Strong background in Cable services, IP, Fiber Optics and Voice Services.
Managed a large group of 30 plus Network Operators and Network Analysts in a Cable ISP/Telecommunications environment. Directed strategic initiatives to achieve lower reaction times to events and outages and lower mean time to restore services for events and outages.
Performed Network Operations role in Event Management and Change Management in a Network Operations Center. Monitored and performed triage and front line troubleshooting on a large fiber optic backbone network, layer 2 switches and routers, VoIP and back haul services. Processed maintenances for everything from the HFC plant to the fiber optic backbone network. Served as mentor to junior team members.Defined strategies and business plans for the Network Operations Center.
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