Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Summary

Results focused Technician and Manager successful in building, training and motivating a large Network Operations Center. Over 12 years in the ISP and Telecommunications industry with over 4 years as a Senior Manager. Strong background in Cable services, IP, Fiber Optics and Voice Services.

Core Qualifications
  • Operations management
  • Staff development
  • Change management
  • Supervision and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Vendor Relationships
  • Network Monitoring
  • Hard Worker
Professional Experience
02/2008 to 01/2013
Senior Manager, Network Operations Center Procore Technologies, Inc. San Diego, CA,

Managed a large group of 30 plus Network Operators and Network Analysts in a Cable ISP/Telecommunications environment. Directed strategic initiatives to achieve lower reaction times to events and outages and lower mean time to restore services for events and outages.

07/2004 to 01/2008
Network Analyst Call Rail Atlanta, GA,

Performed Network Operations role in Event Management and Change Management in a Network Operations Center. Monitored and performed triage and front line troubleshooting on a large fiber optic backbone network, layer 2 switches and routers, VoIP and back haul services. Processed maintenances for everything from the HFC plant to the fiber optic backbone network. Served as mentor to junior team members.Defined strategies and business plans for the Network Operations Center.

Expected in 1999
Certificate of Completion: MCSE
Hamilton Business College - Des Moines, IA
Expected in 1998
Associate of Applied Science: Aircraft Science
Hawkeye Institute of Technology - Waterloo, IA

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School Attended

  • Hamilton Business College
  • Hawkeye Institute of Technology

Job Titles Held:

  • Senior Manager, Network Operations Center
  • Network Analyst


  • Certificate of Completion
  • Associate of Applied Science

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