Dynamic Senior Manager passionate about all aspects of customer success. Proven ability to accelerate sales and program success while maximizing the value customers receive from solutions—a driver of operational efficiency, go-to-market programs, and customer-first collaborative outcomes.
Earn Trust: The ability to understand the customer/business partner's needs and develop solutions, programs, metrics, and KPIs that help them accomplish their goals and maximize value.
Thought Leader: I will leverage broad experience cultivated from leadership in Sales, Professional Services, Customer Success, Enablement, Channel, and Support Account management to execute strategic initiatives.
Drive Growth: Managed the successful transformation of several key positions at NetApp and Equinix, creating a fresh perspective to drive value with customers. I developed the job description, novel process improvements, and KPIs through a partnership with cross-functional sales teams to enable customer business models.
Accelerate Success: Own delivery of the top global initiatives for a Global Customer Success organization in FY20. Empowered the organization of 400+ contributors to overcome obstacles and reimagine customer support leading to upside revenue, role efficiencies, and increased customer trust.
Distill Complex Information: Boost productivity by listening to root issues, empowering employees to think differently, fostering strong relationships with stakeholders, and refined data into impactful insights.
Advocate, Freedom House
Volunteer, Special Olympics
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