Experienced Senior Loan Specialist (Realty) interested in obtaining the position of Supervisory Loan Specialist (Realty). Tons of experience in customer service and people management as well. Ready to apply my skills and understanding to taking care of servicers, employees and Veterans as well as contributing to the overall mission effort.
Veteran's Benefits AdministrationDecatur, GASenior Loan Specialist GS-1204/2016 to Current
Serves as a team Leader and a source of technical expertise and guidance to loan technicians who are involved in monitoring mortgage companies and financial institutions that service loans guaranteed by the Department of Veterans Affairs pursuant to Title 38, United States Code and protecting the interest of the U.S.
Reviews work and provides guidance with expertise and accuracy.
Analyzes servicer program policies and the effectiveness of their housing retention programs.
Possesses the ability to multi-task job duties and exercise sound judgment as appropriate in each situation.
Applies detailed technical knowledge of laws, regulations and practices of Loan Administration operations.
Explains how to work a process to individuals assigned to team and the section.
Ability to train individuals and to make presentations in a formal and informal setting.
Replies to correspondence, audit findings, and inquiries from veterans, servicers and third party representatives.
As directed, plans and performs various formal and informal reviews of work and analyses of operations in order to ensure that the work produced complies with laws, regulations, manual requirements, local and agency directives and good business practices.
Make recommendations as to those operational procedures affecting the team as well as other entities.
Responsible for training and compliance of team comprised of four loan techs.
Veteran's Benefits AdministrationDecatur, GALoan Specialist GS-1109/2013 to 04/2016
Hours per week: 40
Works with very little supervision and is empowered to approve own work.
Provides financial counseling to obligors to assist in proper handling of their VA guaranteed loan.
Works with mortgage companies to arranges repayment agreements with holders to ensure that delinquent loans become current.
Closely monitors loans as an oversight unit in the Loan Administration section of the Loan Guaranty Division.
Analyzes program policies and monitors the effectiveness of the housing program policies and procedures.
Ensures the mortgage company is properly assisting veteran homeowner's with all options in order to avoid foreclosure.
Analyzes information and prepares recommendations for disposition of cases to approving officials.
Receives and responds to inquiries via telephone and email from various sources to include veterans, real estate agents and various mortgage lenders.
Communicate with industry mortgage servicers regarding resources and various programs for veterans.
Monitors servicer activities and intervenes as needed during delinquency and foreclosure proceedings.
Work with industry mortgagors to help increase the quality and availability of housing serving opportunities.
Reviews cases and provides additional assistance to borrowers on an exception basis.
Researches and analyzes cases while preparing substantive and sound recommendations for resolution.
Assist VA appraisers with gaining access to properties to conduct appraisals when necessary.
Review appraisal information to assist in completion of property acquisition processes.
Monitors and reviews servicer actions to ensure VA home loan program compliance.
Ensures that servicer is being paid correct incentives after completion of loss mitigation.
Complete post-audit reviews to account for servicing adequacy by the assigned Loan Technician.
Provide technical assistance to mortgage agencies engaged in veteran housing counseling or VA home loan programs.
Provide technical guidance, expertise and training to other team members in the section.
Maintain extensive contacts (both oral and written) with obligors, holders, attorneys, government officials, realtors, mortgage banking representatives, and other individuals.
Provide responses for resolution of formal grievances by complainants in reference to unpaid claim items.
Veteran's Benefits AdministrationDecatur, GAAssistant Loan Specialist GS-07/0909/2011 to 09/2013
Assisted veterans and mortgage servicers with issues throughout the existence of the VA loan.
Entered general loan event data into the VALERI system on behalf of the servicer for events they cannot report electronically.
Evaluated general loan events when a review for the adequacy of servicing at foreclosure referral, as well as when a review for non-routine claims or conduct post-audits.
Provided information and instructions to borrowers about servicing procedures.
Under general direction, initiated policies and plans pertaining to VA home loans.
Worked collaboratively with veterans and servicers, and referred veterans to their servicer for help in most cases.
Receives and responds inquiries from various sources to include veterans, real estate agents and various mortgage lenders.
Functioned as an Assistant Loan Specialist in the Loan Administration Section and accomplished the most difficult and complex assignments of the type performed by a journeyman GS-11 Loan Specialist within the Loan Administration Section.
Processed unusual or exceptionally difficult cases that require action beyond the level of performance normally required of a Loan Technician.
Communicated VA regulations to veterans, mortgage professionals and individuals from other entities to ensure knowledge and understanding of procedures in various areas.
Educated veteranson loss mitigation options in the area of home retention and liquidation.
Monitored loans as an oversight unit in the Loan Administration section to ensure the mortgage company is working with the homeowner to avoid foreclosure.
DFASAugusta, GAMilitary Pay Technician GS-0508/2010 to 09/2011
Performed duties as DMPO Government Commercial Purchase Cardholder.
Responsible for thorough knowledge and proper application of pay regulations, laws and rules pertaining to the military pay system.
Professionally executed audit and recertification of entitlements for service members upon arrival to installation.
Maintained 98% monthly document processing standard per DFAS guidelines.
Processed unusual or exceptionally difficult cases that required action beyond the normal level of a Military Pay Technician.
Completed a process range of 100-200 documents daily performing various actions on soldier's accounts.
Opened and maintained suspense files for further actions on member accounts.
Worked under little supervision and empowered to approve own work.
Researched and analyzed cases; prepared substantive recommendations for resolution to supervisor.
Researched the Master Military Pay Account (MMPA) to verify, edit and correct errors.
Conducted military payroll audits requiring in-depth research of historical records.
Contacted other offices to gather and compile financial data concerning various issues.
Provided technical guidance, expertise and training to other team members.
Input casual payments and advance payments into SRD-1 and JPBB pay systems.
Performed a wide range of human resource functions relating to military members pay.
Provided one-on-one assistance to military members regarding personal pay issues.
Compiled information regarding the causes of incorrect pay entitlements.
Used DJMS, CMS and DMO on a daily basis to perform military pay actions.
Used PowerPoint presentations to conduct briefings for deploying soldiers and spouses.
Maintained extensive oral and written communication with director, supervisor, team and other officials on various issues.
Performed detailed calculations sufficient to manually compute various pay entitlements.
Provided recommendations, solutions, and proposals to supervisor on matters of customer service and unit clerk issues.
Verizon WirelessStatesboro, GARetail Sales Consultant05/2007 to 05/2010
Accomplished monthly goals to increase business revenue for achieving quota.
Maintained current customer base, while adding additional customers, which increased revenue.
Processed customer transactions accurately and with little errors.
Reviewed and reconciled any discrepancies found in daily receipts.
Worked under little supervision and empowered to review and approve own work.
Maintained effective communication both orally and written through email with customers.
Followed instructions and applied both oral and written guidance.
Conducted audit on customer accounts daily for account accuracy.
Provided technical guidance, expertise and training to team members within location.
Supervised four or more employees to ensure clarity of productivity goals.
Participated in formulation and recommendation of new methods and procedures for daily operations.
Served as team lead for the sales consultant group charged with increasing sales revenue and also performing specific tasks.
Determined the degree of and ensured compliance with regulations and other employment program requirements sales staff.
Increased employee processing accuracy rating by 80% storewide with individual training.
Responsible for training and acclimating newly hired employees into store environment.
Received rating of "EXCELLENT" on monthly performance appraisals.
Performed management duties such as opening, closing, and starting system for daily operations.
Provided recommendations, solutions, and proposals to supervisors on sales staff support issues that affected store goals.
Distributed daily assignments to personnel to include: daily, weekly and monthly goal sheets.
Ensured that sales consultant team maintained a current status on all company training assignments.
Reviewed monthly sales reports with sales consultant team and determined ways to improve productivity.
Provided prompt and courteous customer service to over 300 customers daily.
HIBBETT SportsStatesboro, GAAssistant Manager02/2004 to 08/2007
Balanced daily and monthly ledger to reflect company quarterly profit and loss.
Provided applicants with information on the company recruitment procedures as well as company practices and policies.
Completed daily inventory counts of specific items and tracked via Microsoft Excel spreadsheets.
Consulted with store manager to identify recruitment needs and strategies.
Provided recommendations, solutions, and proposals to manager about staff placement and utilization.
Informed store manager of employee recommendations and suggestions for personnel operations during special events.
Rated employee applications based on company qualifications and rating scale.
Utilized ranking and rating criteria to determine the most qualified candidates for hiring.
Constructed new hire employment packets and ensured all enrollment forms were completed and filed expeditiously.
Interviewed, selected and extended offers to potential candidates for hire.
Maintained effective communication with sales team to ensure daily tasks were performed.
Assembled and shipped civilian pay time cards to home office for bi-weekly payroll.
Conducted New Employee Benefits orientation to provide history of company as well as expectations of duties.
Applied both oral and written guidance to employees during business hours.
Outlined major job duties and responsibilities to newly hired personnel.
Provided professional and friendly customer service to over 150 customers daily.
Responsible for supervision and mentoring for store staff of 10 employees.
Ensured compliance with regulations and other employment program requirements for subordinate staff.
Trained employees in areas of customer service, cash management and register systems.
Distributed workload daily to personnel consisting of cashier and customer service duties.
Organized and zoned various areas of store in accordance with company floor plan guide.
United States ArmyFT Bragg, NCFinance Specialist10/2000 to 05/2003
Active Duty, Honorable Discharge Hours per week: 40
Input casual payments and advance payments into JPBB pay system.
Provided advice to unit technicians and commanders regarding financial matters.
Reviewed and processed a wide variety of military payroll transactions.
Prepared financial reports for daily, weekly and monthly accountability.
Provided technical guidance, expertise and training to team members within the detachment.
Participated in the formulation and recommendation of new benefit processing policies for incoming theatre personnel.
Processed 80-120 finance documents daily in accordance with DoDFMR.
Performed reviews of service of service member paperwork for entitlement accuracy.
Audited service member pay accounts to determine effectiveness of entitlement inputs.
Managed over 25,000 Military Pay Accounts ensuring accuracy.
Conducted In/Out processing briefings for personnel at PAC site upon arrivals/departures.
Completed inputs to begin or end member deployment entitlements upon arrivals/departures.
Trained in the areas of cash management and disbursing operations.
Executed the audit and recertification of over $1.4 million in assets distributed to 1,400 soldiers.
Duty Assignment: FT Bragg and Kosovo.
United States ArmyCamp Casey, KoreaFinance Specialist10/1999 to 10/2000
Conducted travel in processing briefings for newly arrived service members.
Trained 5 soldiers in various aspects of military pay including travel and customer service.
Supervised and evaluated up to 8 employees and improved productivity by 90%.
Provided technical guidance, expertise and training to team members within branch.
Processed unusual or exceptionally difficult cases that require action beyond the normal level of a Finance Specialist.
Assisted personnel with compensation and benefits procedures.
Prepared financial reports for daily, weekly and monthly accountability.
Followed instructions and applied both oral and written guidance.
Processed 80-120 finance documents daily in accordance with DoDFMR standards.
Performed reviews/audits to determine the accuracy of pay entitlement operations.
Served as team lead for the night processing crew charged with reducing the amount of travel voucher backlog as well as performing other specific tasks.
Evaluated potential problems related to entitlement processing.
Communicated effectively orally with internal and external customers.
Facilitated briefings for groups of 50-100 personnel daily to explain benefits.
Managed and maintained over 25,000 Military Pay Accounts for accuracy.
Conducted military payroll audits which required in-depth research of historical records.
Maintained all records of travel vouchers and military pay forms for Camp Casey Korea.
Distributed daily workload to accountable personnel ensuring suspense's were achieved.
Education and Training
Ph.D.:Human Resources Management2019Walden University
MBA:Human Resources Management2015University of Phoenix
Bachelor of Arts:General Studies2008Georgia Southern University
PC Operating Systems, Excel, PowerPoint, Outlook, Word, Internet, Customer Service