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senior loan specialist resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Respectful Loan Officer with 5 years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile.

Skills
  • Customer Service-Focused
  • Equifax Application Engine
  • Collections Proficiency
  • Debt and Credit Management
  • Experian Credinomics
  • Product Education
  • Problem Solving
  • Loan File Review
  • Application Review
  • Income Evaluation
  • Financial History Analysis
  • Loan Processing Coordination
  • Payment Schedule Computation
  • Problem-Solving
  • Credit History Review
  • Automated Underwriting System (AUS)
  • Experian Strategy Management Software
  • Cash Dispenser Operation
  • Sales Expertise
  • Excellent Time Management
  • Cash Handling Expert
  • Excellent Communicator
Experience
12/2018 to 07/2022 Senior Loan Specialist First Republic Bank | Los Angeles, CA,
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
09/2016 to 12/2018 Loan Specialist State Of North Dakota | Carrington, ND,
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Identified valuable solutions for customers with credit problems.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
02/2014 to 12/2015 Sales Associate L.L. Bean, Inc. | Oak Brook, IL,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
Expected in 03/2023 to to License | Esthetics Spartanburg Community College, Spartanburg, SC, GPA:
Expected in 04/2014 to to High School Diploma | Boiling Springs High School, Boiling Springs, SC GPA:

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Resume Overview

School Attended

  • Spartanburg Community College
  • Boiling Springs High School

Job Titles Held:

  • Senior Loan Specialist
  • Loan Specialist
  • Sales Associate

Degrees

  • License
  • High School Diploma

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