I am a energetic management professional versed in property management, hotel management and customer service. I have outstanding communication skills that ensure subordinates have a firm understanding of the task requirements to successfully achieve and exceed objectives .I am seeking to fill your need for an excellent employee that is a fast learner and hard worker. I have listed only my relevant job history that pertains to this position below. Thank you for your time and consideration.
Addressed the concerns of current and prospective residents in a friendly and professional manner. Tour and lease apartments while meeting and exceeding goals.Inspected apartments during move-in and move outs, walking apartments and the community as needed. Prepared lease abstract for new tenant files, prepare monthly rent roll for supervisors review. Ensured that all property files are prepared and maintained in orderly and logical manner including leases and contracts. Maintained follow up on prospective tenants, entered service order while collaborating with maintenance and residents to facilitate repairs. Also organizes resident events, while promoting the community via social media marketing, direct mailing and outside marketing. Updated and monitored community mobile application via Internet.
Assisted the community manager in managing apartment community of 250 plus units for owners/property management firm with the goal of maximizing operating performance of the community while keeping records of financial transactions for apartment community. Addressed the concerns of current and prospective residents in a friendly and professional manner. Toured and leased apartments as necessary. Lead rent collection efforts, specifically with delinquent residents. This may involve lease termination, legal action and eviction. Inspected apartments during move-in and move outs, walking apartments and the community as needed. Filled the role of acting Community Manager when needed. Supervised the preparation of monthly bank deposit(s), ensuring adherence to owner/manager established deadlines, Followed up on all delinquencies by knocking doors, posting letters, executing occupancy checks and etc.. Obtained aging report for property manager and delivered standard correspondence to address tenant delinquencies. Participated in the performance oversight of all service contractors who perform contract services. Ensured that Tenant Handbook was maintained, up to date and ready for distribution to new tenants. Prepared lease abstract for new tenant files, prepare monthly rent roll for supervisors review. Ensured that all property files are prepared and maintained in orderly and logical manner including leases and contracts.
Interacted with customers while providing information given in response to inquiries about products and services. Handled and resolved complaints, ensuring guest satisfaction. Trained, explained tasks and assisted in the solution of problems. Analyzed transactions, reviewed records and adjusted errors. Maintained complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipated guests' needs, responded promptly and acknowledged all guests, however busy and whatever time of day. Maintained positive guest relations at all times. Maintained complete knowledge at all times of: all hotel features/services, hours of operation all room types, numbers, layout, decor, appointments and location along with room rates, special packages and promotions, daily house count and expected arrivals/departures and room availability status for any given day. Met with Supervisor to review daily assignments and priorities. Answered department telephone within specified amount of rings determined by property guidelines, using correct greeting and telephone etiquette. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Assign guest room. Advise guest of any messages, mail, faxes, etc. received for them. Communicate services and amenities of the hotel to guests. Obtain proper identification for tax exempt guests and attach form to registration card.
Conducted all business in accordance with owner/company Policies and Procedures, and all other laws pertaining to residential housing. Evaluated monthly operating reports and submitted the property owner's report in a clear, concise form. Trained, motivated and supervised all on-site staff in order to achieve operational goals of the community. This includes semiannual performance reviews, review and approval of time records, instructing and advising on-site staff of procedures and guidelines. Addressed the concerns of current and prospective residents in a friendly and professional manner. Helped set the standard on how Leasing Agents engage prospective and current residents. Toured and leased units as necessary. Maintained accurate resident data base and property financial data. Ensured all applicants, new move-ins, and renewals were entered into the database. Collected and accurately posted rent and other income. Made daily bank deposits. Processed account payable invoices and checks for approval by owner. Administered and managed renewal program. Assisted owner in preparation of weekly and monthly reporting. Implemented and monitored aggressive collection process for delinquencies. Participated in property inspections, quarterly, move-in and move-out. Maintained key control of occupied and vacant units. Addressed complaints and resolved issues in a timely and professional manner. Assisted with leasing responsibilities to maximize occupancy.
Coursework in Marketing and Advertising
Advanced coursework in Business Administration
Business Office Technology
Minor in Hotel/ Tourism Management
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