Analytical Senior Desktop Support adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Microsoft Word, Excel, PowerPoint, Access, PcAnywhere, Norton Ghost, EDI System Citrix Clients, Lotus Notes, R5, CC: Moblie, WebEX On Time/Enterprise Client, Compare Rite, Microsoft Outlook, Docs Open, Nero , SMS, Dame Ware Utilities, Golden Hawk, ISO Buster, Delta View, SQL, Vantive, Siebel, Compulaw, Vision, Legal Solution, Lexis-Nexis, Live Note, Legal Key, Micro System DocX, , Visio Professional, Rumba, Heat Calling Log, Quark, Bann Database, Novell Client, Corel Draw, Netscape Navigator, Internet Explore, Office 2000, Office XP, Office 2010, GroupWise, Novell, Oracle, Remedy Call Tracking, Adobe Frame Maker, Corel Draw, Dream Weaver.
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