Dedicated technical professional with extensive knowledge in computer technology with multi-platform experience and exceptional troubleshooting, time management, and customer service skills who is willingly to take on challenges and perform at the highest standards with the ability to quickly learn new concepts, processes and technologies
MCP Microsoft Certified Professional CompTIA Network+
MCDST Microsoft Certified Desktop Support Technician CompTIA A+
Course Work: Microsoft Server, 2008, Apache Server, Internet Information Services (IIS), Cisco Switches, Routers, Hubs and Bridges, SQL Server
Enterprise Software: MS Office 2007, 2010, 2013, Outlook, Norton, McAfee, PC Anywhere, Go To PC, Team Viewer 9, WinZip, Remedy 7, Service Now, DameWare Mini Remote Console, Wireshark, Angry IP Scanner, Fiddler, Trace32, Interactive Intelligence IP Phone Client, Avaya VPN Client, Registry Editing (Regedit), Symantec Ghost, System Center Configuration Management (SCCM), Command Line Scripting (Batch Files)
Operating Systems: MS DOS, Windows 3.11, 95, 98, ME, 2000, XP, Vista, 7, 10, Media Server
Networking: TCP/IP, Dynamic Host Configuration Protocol (DHCP), LAN/WAN Technologies, Wireless routers, Ethernet/LAN ?
Hardware: Dell Workstations and PowerEdge Servers, Laptop & Desktop Hardware, Printers (HP Desktop/ Ricoh Network), Peripheral Devices?
Virtualization: Oracle VM VirtualBox, VMware?
Web Development: HTML, CSS, XML, and Microsoft Expression Studio, Oxygen Web Development Suite
Core Strength: Information Security (INFOSEC), Security Tests & Evaluations (ST&Es), Data/System Backup & Recovery, Functional Testing, Software/System Documentation, Patches/Software Upgrades, Migrations, Remote Support, Subject matter expert (SME) for end user diagnostic and systems support
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