Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
In my years with Target, I was able to lead and manage multiple stores into Green Service year to date (YTD). My team also finished in the top 10 in Redcards in the company in 2015 ranking 4th out of 1,500 stores. I also have experience in the Assets Protection (AP) work center. I was one of the top ranked Target Protection Specialists (TPS) in Group 196 and led a very productive 4th quarter in Productive Merchandise Recoveries (PMR) saving the store thousands of dollars in shortage.
I am a dedicated Store Manager with more than 6 years in store management. Well-versed in directing a team, creating effective merchandising projects and using sales strategies to boost store sales.
I pride myself in hiring the right person for the right job and develop them into a top notch sales associate and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Customer relations
Merchandising
Opening and closing procedures
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Store displays
Staff training and development
Customer-oriented
Work History
Senior Guest Service Team Leader, 08/2010 to 11/2015 Target – City, STATE,
The Senior Team
Leader
(SRTL) role
is
an
entry
level
manager. An SRTL will
come
into
a
target
store
and
run
one
area
of
the
store like,
Logistics, Apparel,
Guest Service, Human
Resources,
Security, Food Guest Service, and the Sales Floor. The SRTL will have keys to the store and they're responsible for opening and closing the store.
Along with
running
our
areas,
an SRTL
will
also
take
Leader
on
Duty shifts
(LOD). This
is
where
one SRTL
will
be
running the entire
store
for
part
of
the day. An SRTL
can
expect
to
be
LOD
about 2-3 times
per
week.
SRTL's
will
have
3-‐4
direct
reports and 15-‐40
indirect
reports. The SRTL's overall
job is
leading the team to
execute
a great looking area of a great running
process.
About
50%
of
our
jobs are
hands
on. We
cashier, stock
shelves,
unload
trucks. Being a Team Leader in the building we
really
work
side by side with our guests and our team.
The
other
50%
of
our
job is
more
behind the
scenes. This
time is
spent training and
developing
our
teams
and
selves. This
time
is
also
spent
strategically planning
for our work areas and being proactive for our store visits from our Business Partners.
An
SRTL
works
about 40
hours a
week. (Up to 50 hours
a
week
during
holidays). This
will
include 1 closing
weeknight
a
week and
1
weekday and weekend
day
off
a
week.This
will
also include working
every other weekend (Friday, Saturday, Sunday).
SRTLs
report to
an Executive Team Leader (ETL) who then reports to the Store Team Leader (STL). Each
store
will
have anywhere
from 4-‐8 TLs and
1
STL
all
depending
on
volume. Most
career
paths
are for
ETLs to
move
into the
STL.
Perform additional leader on duty (LOD) responsibilities,as scheduled, including overseeing total store operations, responding to guest service requests, prioritizing and delegating team member work load and responding to staffing concerns and call-ins
Be respectful and act with integrity
Be Fast, Fun and Friendly.
Be accountable and continuously improve
Be friendly, positive, helpful and team oriented; show respect for all team members and guests; be willing to learn new skills to help the store, the team and themselves.
Own Fast, Fun, and Friendly team culture; build the kind of diverse and inclusive team that people want to be a part of.
Complete required training, and cross-train to support business needs and team member development; hold team members accountable for completing position training
Interpret corporate communication accurately, and provide clear direction to others; effectively execute and lead the team through new initiatives and change; partner with ETL for support if needed.
Deliver on amazing moments for team members and guests.
Ensure team members comply with established dress guidelines, including name badge
Develop a talented team with a winning spirit.
Foster an inclusive, diverse and safe culture.
Create an environment of openness, trust and recognition.
Actively participate in the performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews.
Hold team member’s accountable for completing position training and follow up on and assessing training progress of new team members.
Engage in following up and taking action on team commitments.
Lead a compliance culture to mitigate legal risk, including adherence (self and team) to applicable meal and break guidelines
Lead a safe and secure culture focused on incident and injury prevention every day by encouraging safe behaviors through coaching and recognition, and by identifying, reporting, and responding to all safety concerns and trends in a timely manner.
Contribute to a respectful Fast, Fun & Friendly atmosphere for all team members by placing importance on every day moments with the team.
Put the guest first
Build a sales culture.
Superior execution through best practices
Deliver on financial goals
Use all avenues to close the sale (e.g. Target.com, Target app and Flexible Fulfillment).
Actively demonstrate and recognize the Vibe model: Engage+Educate+Sell to drive sales and guest loyalty.
Champion new technology and processes to drive sales, incorporate digital routines into store culture
Control payroll by holding team members accountable to work their scheduled shifts.
Supervise and coach the team to ensure excellent in-stocks with minimal outs.
Lead the team to ensure merchandise is stocked, well zoned, set to planogram and re-merchandising PTM areas to brand guidelines.
Support the shortage-awareness culture; understand how operational procedures impact profitability; avoid shortcuts; promote theft and fraud prevention through guest service.
Hold the team accountable for accurate pricing and current signing.
Guarantee the interior and exterior of the store is neat and clean.
Educate the team on how amazing moments drive profitability.
Empower the team to make it right for the guest in order to drive guest loyalty.
Place importance on each guest interaction and create amazing moments for guests and contribute to a welcoming and friendly atmosphere.
Ensure team follows food freshness standards, product rotation (FIFO), no expired products, remove dented or damaged product, properly handle temperature-sensitive food items and ensure cleanliness to prevent pest infestation when handling food items.
Respond to cashier alerts on the MyDevice promptly.
Train team members on how to deliver fast and friendly service: greet the guest, serve with care (accept coupons, bag correctly ) and thank the guest.
Ensure cash office productivity is met or exceeded.
Eliminate guest wait by being active and visible at the front lanes; resolve problems at all service areas within 60 seconds; respond to all alerts promptly.
Ensure service areas are never above the maximum 1+1 standard of one guest being checked out and one guest waiting.
Anticipate backup before it occurs and proactively call for additional assistance; coach team members to use the Additional Assist button
Lead cashiers to speed and service excellence by setting high expectations; coach cashiers daily using the GSTL scorecard; hold weekly one-on-one coaching discussions and evaluate performance.
Empower cashiers to accept coupons, ring no-barcode items, make reasonable price changes, fix mistakes without calling for supervisor assistance, call backup cashiers when lanes are not 1+1.
Empower Guest Service Desk team members to use reasonable discretion to accept an exchange for a similar item, override the recommended refund, ad match a valid competitor’s ad for an identical single price-point item, make change, hold non-clearance items, use price inquiry and leverage call center for additional assistance.
Ensure Guest Service Desk team members understand the Ad Match Policy and Return Policy and use the Guest Service Desk Reference Guide to validate procedures and best practices.
Ensure Guest Service Desk team members are following return policies to return items for each guest; resolve guest questions, problems and complaints in a fast, friendly and courteous manner.
Supervise cart attendant to ensure carts and baskets are full, hangers, stray and garbage are emptied, carry outs are completed in 60 seconds, restroom is clean, parking lot, walkways and entrance are clean and spills are cleaned promptly.
Communicate to Sales Audit and follow up on issues regarding procedural errors on the front lanes.
Monitor bag expense and usage by pulling the Front and Sales and Service report.
Achieve REDcard conversion goals by coaching team members to follow the register prompts; are knowledgeable about REDcard benefits and communicate the REDcard benefits to encourage guests to apply or use a REDcard account.
Ensure all colored coupon printers are stocked with paper and ink and cashiers are delivering coupons to the guest.
Ensure team understands how to properly return an item that a guest is dissatisfied with.
Supervise, train and coach sales floor team members on service and presentation expectations.
Drive in-stocks by ensuring both regular and sale merchandise is pulled and stocked from the backroom to keep the sales floor full.
Ensure ads are set on time, accurately and maintained.
Verify dated products are rotated when stocking; remove all expired product from the floor.
Supervise sales floor team members to ensure abandoned merchandise is restocked and damaged and rewrap merchandise is properly handled.
Support the transition process by planning pre-transition activities, following pre-transition merchandising guidelines to ensure all non-carry forward merchandise is out of the backroom and working closely with the presentation team to get all sets done on time.
Drive Electronics guest service, understand the Electronics Trade-in program, and utilize weekly Electronics tools (e.g., Electronics Champion news and Accessory Attach Rate reporting).
Partner with the in-stocks team to ensure on-hand data integrity is being maintained through research for accurate replenishment.
Partner with backroom teams to ensure FDC/wholesaler trailer unload processes are being followed and backroom location accuracy is maintained in the freezer and cooler.
Education
High School Diploma: , Expected in 2009 Wilmot Union High School - 11112 308th Ave, Wilmot, WI 53192 GPA:
Associate of Applied Science: Criminal Justice, Expected in 2012 Gateway Technical College - 3520 - 30th Avenue Kenosha, WI 53144 GPA:
Accomplishments
Managed multiple Front End teams at Target that finished at the top of the group in Service and Redcard applications YTD.
Ive been recognized by several Target Business partners that my passion and drives for results attitude has been noticed due to my outstanding store and team results.
Certifications
I'm certified as a Private Security Officer (2012).
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